Job Title: Shop Supervisor
Position Summary: We are seeking a dynamic and experienced individual to lead as Shop Supervisor at our Southfield location. This pivotal role involves overseeing shop and/or field operations, ensuring efficient workflow, maintaining top-notch customer service, and upholding safety standards. As the leader of our shop team, you will play a key role in driving quality repairs and fostering a positive working environment.
Primary Responsibilities:
- Direct and manage day-to-day shop operations, ensuring smooth workflow and timely completion of work orders.
- Uphold high standards of repair quality and customer service, fostering a culture of excellence.
- Assist in evaluating shop service operations, identifying areas for improvement, and implementing necessary changes.
- Lead and mentor shop staff, providing guidance, training, and support as needed.
- Address service-related complaints promptly and implement corrective measures.
- Ensure compliance with safety regulations and guidelines, maintaining a safe working environment for staff and customers.
- Oversee maintenance of facilities and equipment, promoting timely repairs and troubleshooting as necessary.
- Perform additional duties as required to support shop operations.
Required:
- High School Diploma or GED.
- Minimum 3 years of experience with diesel equipment.
- Minimum 1 year of experience in supervisory or leadership role.
Preferred:
- Associate's degree in a related technical field.
- 5 years or more of experience with diesel equipment.
- 3 years or more of experience in a supervisory role.
Knowledge, Skills, And Abilities:
- Strong customer service skills.
- Effective leadership abilities, including decision-making and goal-setting.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office suite and ability to learn internal systems.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Detail-oriented, with strong multitasking abilities.
- Proven conflict resolution skills and professional demeanor.
- Ability to maintain confidentiality of business and personal information.
Join our team and take the lead in driving excellence in our shop operations!
All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.
