Supervisor Reconditioning & Returns

As the Supervisor for Reconditioning & Returns at Doka, you will oversee the efficient and safe management of the Returns Department. Your role is crucial in ensuring that the yard operations are organized and meet Doka's quality standards.

Main Responsibilities:

• Adhere to DCAN return process: Ensure compliance with the return process and report any deviations to the Yard & Warehouse and/or Operations Manager.
• Maintain returns log: Keep an organized returns log, ensuring that all processes comply with Doka's product quality standards and criteria.
• Plan workforce needs: Schedule daily and weekly labor requirements based on business demands, closely monitoring overtime hours and costs.
• Label and organize returns: Ensure all returns are properly labeled and unprocessed items are kept in designated areas.
• Allocate tasks efficiently: Assign tasks to maximize labor productivity and ensure efficient operation.
• Motivate and train team: Develop a cohesive team by motivating, training, and providing development opportunities.
• Enforce ergonomic and safety practices: Train employees on the safe and ergonomic use of tools and equipment, empowering them to take ownership of safety and maintenance.
• Ensure safety compliance: Consistently implement and monitor safety policies, conduct bi-weekly safety meetings, and ensure employees use approved safety equipment.
• Provide necessary tools: Ensure the proper tools are available at each workspace, ordering replacements timely and according to Doka's checklist.
• Enhance product knowledge: Continuously train returns staff on product knowledge and yard organization for efficient operations.
• Manage logistics: Oversee the logistics of all materials to ensure proper storage, avoiding mix-ups and congestion.
• Dispose of damaged materials: Ensure proper disposal of damaged or scrap materials in line with company policies and procedures.
• Maintain cleanliness and order: Manage the yard and warehouse to comply with company cleanliness and housekeeping standards.
• Ensure accurate paperwork: Process and ensure the timely flow of paper orders accurately.
• Monitor productivity: Continuously monitor, document, and report on the productivity of returns.
• Handle WSIB claims: Complete and report required WSIB claims documentation, reviewing each claim with the Branch Yard Manager.

Education & Experience:

• High School Education required; 1-2 years of Post-Secondary education in a related field preferred.
• 2 years of experience in a Supervisory role.
• Valid forklift license and relevant field experience.
• Experience in administration, operations, or controlling preferred.
• Proficient in Microsoft Office applications; intermediate Excel skills required.
• Strong analytical and problem-solving abilities.
• Excellent communication skills, with a command of English (speaking, reading, writing).

Characteristics for Success:

• Passionate to win: Show commitment and willingness to go the extra mile to contribute to the success of Doka and yourself.
• Collaborate as a team: Clearly define responsibilities and ensure effective collaboration by addressing grievances directly and immediately.
• Trust and respect each other: Recognize the value in diversity and seek to understand others in the event of a conflict.
• Understand partners' needs: Communicate the link between actions and added value for partners, and seek critical feedback for improvement.
• Learn from success and failure: Contribute ideas and accept failure as a learning opportunity for yourself and others.
• Share know-how and experience: Actively share insights from the market, competition, and other divisions to benefit the team.
• Make it happen: Address issues directly and offer constructive solutions for complaints.
• Act as entrepreneurs: Make decisions in the best interest of the company, putting common interests above individual motives.
• Use resources responsibly: Handle resources as if they were your own, avoiding waste and embracing new ways of thinking.