This role will be a part of Operations Excellence and will report to Senior Manager - Operations Excellence.
The Cloud Admin Lead is responsible for overseeing the management and operation of cloud-based applications and infrastructure during onsite hours. This role involves coordinating with application stakeholders, addressing urgent issues, and ensuring the smooth functioning of cloud services.
Responsibilities & Accountabilities:
The role expects the resource to perform the following functions:
- Act as the primary point of contact for all application stakeholders, ensuring their needs and concerns are addressed promptly.
- Handle and resolve any urgent issues that arise during onsite hours, ensuring minimal disruption to services.
- Oversee the maintenance, monitoring, and optimization of cloud environments to ensure high availability and performance.
- Ensure that cloud solutions adhere to security policies and compliance requirements.
- Work closely with IT teams to develop and implement cloud strategies and solutions.
- Maintain detailed documentation of cloud infrastructure, configurations, and procedures.
- Ensure compliance with audit, security, upgrades, and other necessary requirements for supported technologies.
- Regularly track, review, and report on ticket progress, ensuring alignment with CPIs and critical metrics.
- Possess the knowledge and ability to interpret, educate, and enforce adherence to SDLC and ITIL processes.
- Bachelor’s degree in Computer Science, Information Technology,
- Minimum of 4-5 years of experience in cloud administration or a related role.
- Excellent communication and presentation skills
- Strong problem-solving and troubleshooting skills.
- Ability to work independently and as part of a team.
- Knowledge of security best practices and compliance standards.
Preferred Qualifications
- Experience with hybrid cloud environments and integrating OCI with other cloud platforms (AWS, Azure, GCP, SAP).
- Certifications in cloud technologies (e.g., OCI Certified, AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator).
- Experience with automation tools and scripting languages.
