Supervisor - Course Build

At FutureLearn, we’re passionate about the power of lifelong learning. We help learners from all over the world progress in their careers – and invest in their futures.

We truly believe that up-skilling is a worthy investment, and we hope to empower our learners to take control of their careers through personalised learning pathways – giving them progress at their fingertips.

Partnering with 260+ world-class educational partners, including prestigious universities, global brands and industry partners, we offer our 20 million-strong learner community the opportunity to discover and access flexible, high-quality online courses and degrees.

We’re not here just to teach new skills (although we do that well), we want to help transform lives. FutureLearn is looking to build our teams with people who share our passion for lifelong learning, career empowerment and education for all. If that sounds like you, get in touch. You could help us achieve our biggest goal yet – becoming the world’s best AI-powered, career-based learning platform and OPM.

What is the opportunity?

The Supervisor - Course Build is responsible for providing support for content creation by supervising the remote Course Build team and taking a hands-on approach to course building. In this role, you will support colleagues and clients in building online courses on FutureLearn and other platforms. The Supervisor - Course Build will have experience of managing small, highly-functional teams, experience or professional interest in education technology, strong experience in using and developing online educational content - particularly in the building of courses - and will be interested in troubleshooting problems within the course build process.

The Supervisor - Course Build will play an integral role in the evolution of the Content department, as the business grows and adapts to new and changing requirements, including in the content acquisition and development space. Attention to detail, along with problem-solving and finding creative solutions are key behaviours for success in this role. The Supervisor will lead by example and will be fully adept in content creation using online authoring tools; they will be highly-organised, results-driven, and comfortable discussing learning design and methodology with colleagues specialising in these areas. The supervisor will manage their team effectively, ensuring efficient, process-driven course builds, while maintaining exceptional levels of quality, being mindful of the team’s capabilities and capacity. 

You will work closely with colleagues to understand course building requirements, translate those needs into delivery solutions, and then assemble, upload and organise those media and content assets into high quality, effective courses. This is a supervisory role and will also play an active part in course build.

What success looks like?

• Supervise the course build team in creating online courses
• Manage workload, delegate tasks and ensure satisfactory and timely completion
• Have an eye for detail, quality and accessibility, and promote this throughout the team
• Ensure course build progress is effectively tracked and managed in the course build Monday board
• Receive and understand storyboards, collaborate with Learning Designers to plan course build
• Ensure that content assets are organised and managed effectively
• Identify, communicate and manage risks that could affect delivery of a course. 
• Manage and organise media and written content assets
• Take an active role in course build by creating online courses in FutureLearn and other platforms, using a range of media and content assets.
• Carry out any administrative tasks required in relation to the running of courses 
• Help ensure all course content and activities are accessible to all users.

What you bring to the table:

• Experience and passion for online education
• Line management experience 
• Small team supervisory experience
• Experience working in a diverse, driven, remote team
• Highly effective communicator in oral and written English
• Understand and follow storyboards in order to build quality online content
• Have an eye-for-detail and quality, ensuring that courses are of an exceptional standard. Able to model and elicit this from the team
• Experience in what makes good course content, the ability to make decisions in content sign-posting and upload to maintain and enhance the narrative and flow of the course
• Strong organisational-skills, including a proven track record for managing significant numbers of media assets (audio, video, image and text) in line with best practices for course build, along with the ability to quickly prioritise tasks and manage workloads
• Knowledge of, and experience in use of Markdown
• An understanding and passion for accessibility in content creation - you will maintain and champion accessibility standards in course build.
• A self-motivated, organised attitude and the ability to prioritise intuitively, especially when under pressure, to deliver against conflicting demands.
• Inclusive and collaborative in a diverse multi-disciplinary team, working remotely.  

Desirable:

• Platforms and Tools. Demonstrable experience in a content publishing platform, Moodle, Articulate or another online course building platform
• Monday.com. Use of Monday.com to communicate and manage workload, resourcing and tasks
• Google Suite. Experience working in Google Suite, using shared documents and folders
• Media. Experience in basic media treatment, such as editing of images and videos would be desirable.
• Editing. Any editing of written content is desirable

What happens next?

Ready to go for it? Click 'Apply', include your CV and tell us why you'd like to become a FutureLearner, and how you’ll nail this role.

Recruitment Process

Please contact [email protected] if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.

Diversity Statement

We value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

We can't wait to meet you! #FutureLearnCareers