Supervisor, Cashless Payments

The Global Fraud Team within Treasury is composed of high-performing Subject Matter Experts who have a unique knack for stopping fraudsters and helping customers across the McDonald’s System. The Team is passionate about creating sensible, data driven solutions to complex problems that benefit McDonald’s Customers, and Franchisees.  The Fraud Supervisor supports the Global Fraud Manager by tracking and monitoring payment fraud within McDonald’s US Restaurants.  The main activities include manual review to fine-tune the fraud models effectiveness, managing and monitoring the fraud solutions in place, and tracking fraud related KPI’s.  The Fraud Supervisor maintains regular contact with our fraud solution vendors, collaborating with them to refine best practices and understand the effectiveness on how the risk assessment solutions are performing.  Additionally, the Fraud Supervisor follows up on fraud related issues reported from customers, Franchisee, or market teams by understanding, investigating, and resolving the issue.

Description of Duties

• Identifies fraudulent activity such as payment fraud, account take over, friendly fraud, and theft using a third-party tool.
• Resolves queued transactions within the service level agreements to reduce potential revenue losses.
• Ensure confidentiality of all information collected during investigation.
• Ensures compliance with established processes and procedures.
• Understand existing solution design and how/where risk assessments are made.  Using this knowledge, support and recommend enhancements for system improvements to prevent fraudulent activities.
• Monitor and track key performance indicators (aka KPIs, e.g. acceptance rate, block rate, workflow performance) related to fraud performance; identify opportunities for improvement and best practices.
• Regularly works with vendors and Global business stakeholders to provide meaningful guidance and mitigation for Fraud Center of Excellence.

Future Role Expansion Opportunities:

• Analyzes and develops strategies for efficient chargeback disputes for greater economic return to McDonald’s.
• Interacts with banks, franchisees, and customers to validate information and to confirm or cancel authorizations.
• Reviews chargeback disputes and creates disputing templates for new products.
• Trains agents how to dispute chargebacks, calculate success rates, identify fraudulent transactions and cancel them from further processing.
• Partners with other teams to solve for unique problems.

• BA/BS degree 
• Minimum 3 – 5 years in fraud related role
• Proficient in Excel, Word and PowerPoint
• Strong organizational and communication skills, both written and oral, are critical to success
• Curiosity to ask questions and find answers
• Natural enjoyment of solving puzzles, exploring data, analytics, and gleaning insights
• Initiative and openness for other tasks and responsibilities as needed

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.