Subsurface Applications Support Specialist

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the role:

The Subsurface Applications Support Specialist will provide expert support for a suite of subsurface applications, including SLB Petrel, Landmark DecisionSpace, Geoteric, and other related geological and geophysical software, as well as reservoir simulation systems such as SLB Intersect and RFD Tnavigator. The role involves ensuring the smooth operation, troubleshooting, and optimisation of these applications used in exploration and production activities. This position requires a strong understanding of subsurface workflows, data management, and IT support.

Here’s what the role looks like:

• Provide technical support for complete suite of subsurface applications. Resolve technical issues, perform troubleshooting, and ensure minimal downtime for end users.
• Identify trends and opportunities in support demands, with recommendations to maximise improvement impact and business value.
• Perform regular maintenance, updates, and upgrades of subsurface and reservoir simulation applications to ensure optimal performance and security.
• Assist in the management and integration of geological, geophysical, and reservoir simulation data within subsurface applications, ensuring data integrity and accessibility.
• Collaborate with subsurface and reservoir engineering teams to understand their workflows and work towards improvements or customisations to enhance productivity and efficiency.
• Coordinate with software vendors for advanced technical support, patches, and updates. Manage software licenses and ensure compliance.
• Provide technical support for exploration, production, and reservoir simulation projects, including data loading, interpretation, and visualization.
• Monitor application performance and usage, identifying areas for improvement and implementing solutions.
• Conduct training sessions and create user documentation to help geoscientists and engineers effectively use subsurface and reservoir simulation applications.

Requirements

Here are the key skills and experience relevant to this role:

• Experience in managing a portfolio of Subsurface applications in an Oil & Gas operator environment.
• Strong understanding of subsurface and reservoir simulation workflows and data management practices.
• Subsurface application experience including: Petrel, Landmark suite
• Strong technical skills deploying, managing and supporting IT applications,
• Strong analysis, troubleshooting and problem-solving skills,
• Knowledge of SQL/Oracle database administration
• Knowledge of IT infrastructure, including servers, networks, and storage solutions
• Excellent communication skills and ability to work with business stakeholders at all levels,
• Excellent customer service skills (identifying, gathering, validating and delivering customer needs),
• Ability to operate in a complex environment, working on numerous activities simultaneously,
• Experience of applying defined processes and procedures,
• Positive, “can do” attitude,
• Ability and appetite to learn new skills,

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.  In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement.  If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience.  We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.