Waltham, United States

Full-Time

ServiceNow is looking for an outstanding Subscription Product Analytics Manager to join our Subscription & Compliance Analytics team. This position offers the chance to collaborate with product managers, Pricing Strategy, Legal, and Pricing Ops to ensure new products are measurable, accurate, transparent, and reproducible, driving revenue growth and improving customer and sales experiences.

In this role you will....

Collaborate with the NPI (New Product Introduction) team to bring new products to market and support operational process improvements
Proactively meet with business units to understand both enhancements to existing products and the development of new ones. Act as the use verification approval point
Advocate for all products to meet standards of Measurability, Accuracy, Transparency, and Reproducibility (MATR)
Serve as the authority on use verification documentation for new products and product updates. Ensure Use Verification Analysts are well-informed prior to product releases
Work closely with the Pricing Strategy team and participate in stakeholder meetings, particularly on new product introductions, licensing, and usage
Maintain up-to-date documentation for internal teams and stakeholders
Train cross-functional teams on best practices related to product use verification, usage rules, and verification processes
Identify opportunities for process improvements and automation. Design workflows and collaborate with cross-functional teams to develop, test, and implement these improvements

Experience Required:

Minimum 6-8 years’ experience in data analytics, operations, or similar roles, preferably in the software industry
Significant experience working with end customers
Ability to articulate complex concepts in a clear and concise manner
Solid understanding of cloud application technologies and concepts
Experience in license compliance, audit, or usage verification.

Desired Skills & Experience:

Strong questioning skills to uncover key details
Proficiency with BI tools (e.g., Tableau, Power BI, SQL, Snowflake)
Expertise in creating CPM schedules
Experience in workflow design, project management, or Agile SDLC
Experience with SaaS subscription and entitlement frameworks
Excellent communication and presentation skills
Strong interpersonal and problem-solving abilities
Keen attention to detail
MBA desired

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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