We are seeking a dedicated individual to oversee the operational transaction processes at our Sub-Branch. This role involves ensuring that our tellers and Customer Service representatives adhere to established procedures and maintain the high service quality standards set by the Bank.
Responsibilities
- Manage cash needs for daily operations.
- Provide Override Authorization for transactions above Teller's authority.
- Maintain and "Warkat" documents and other valuables in a safe place according to procedures.
- Ensure there are no defects and report to the Branch Operation Head.
- Conduct and monitor CIS (Cash In Safe) and CIT (Cash In Transit) IDR currency according to Branch limits.
- Ensure the teller's end-of-day balance is in accordance with applicable regulations.
- Ensure that tellers and Customer Services have carried out procedures and implemented service quality according to Bank standards.
Requirements
- Minimum bachelor degree from any majors.
- Minimum 1 year work experience in the position of Operation Supervisor in the Banking field.
- Experienced in monitoring and controlling Teller & Customer Service work.
- Thorough and has a fast work rhythm.
- Have good communication skills and are able to operate computers at least Microsoft Office.
- Have good individual management and leadership skills, especially in delegating tasks, and providing coaching.
- Willing to be placed in Gandaria - South Jakarta.
