Manage, oversee, and lead a team of Team Managers
Be responsible for hiring, training, motivating, and coaching subordinates, assessing performance, and providing helpful feedback and training opportunities as well as providing necessary support and direction to achieve targets and improve overall satisfaction
Be the first contact point and information source for Team Managers regarding daily duties, procedures and any necessary improvements or changes in company policies
Ensure subordinate’s team members execute daily duties according to company standards, fulfil set targets and strive to reach new achievements by observing results on a monthly basis and providing regular feedback
Maintain a safe, secure, and comfortable work environment for subordinates
Complete formal evaluation of staff quarterly using all available management tools
Maintain continuous and properly organized communication flow within the team, with subordinates and with other departments
Maintain quality service of live game presentation by enforcing quality and service standards, reporting quality and service problems, identifying possible solutions and recommending system improvements
Be responsible for procedures efficiency and the development as well as timely update of manuals;
Liaise, cooperate with colleagues and other departments and work flexibly
Participate in and organize projects, social activities and events which go in line with business and department needs
Gather and analyse data, identify, and offer potential improvements of main KPI criteria (SGC, performance and other product metrics), as well as decrease absences, lateness, emergency and other disciplinary cases
Present regular reports to management and peers on progress and forecast of teams’ KPI, escalating issues
Higher education preferable in business administration management or other related fields
Full Professional Working Proficiency in English and Spanish written and verbal
Experience with standard software applications, including MS Office, Windows etc.
High knowledge and expertise of the game procedural processes, techniques, strategy, game rules
Strong people management skills
Leadership, Delivering Feedback and Coaching Skills
Excellent organizational and time management skills
Results driven attitude
High sense of responsibility
Excellent oral and written communication skills, time management and strong interpersonal skills
We Offer:
