🌟 The Role: Student Success Advisor
- Become a trusted adviser.
- Working with your portfolio of enrolled students, you will proactively provide coaching support and troubleshoot at-risk issues to help students achieve their educational goals from initial course commencement through to graduation. via. phone, email and web chat.
- Supporting students with study path management to create the most efficient study path.
- Driving re-enrolment into new programs that support our students’ goals.
- Build a detailed knowledge of our University partners and the course offerings, through supported training and research.
👥 Who We're Looking For:
- Sales skills: To support student retention, drive re-enrolment and overcome objections commonly faced by students studying online.
- Relationship building skills: To build and maintain relationships with students that allow you to fulfil the role as their trusted adviser.
- Customer service skills: To provide a brilliant student experience by supporting students towards study success.
- Goal-Driven: Experience working towards KPIs and financial targets, and who share the Keypath values of collaboration, commitment, innovation, and life-long learning.
Please note this is a full-time position with a standard 38 hour working week. The core work hours are Monday to Friday 9am – 7pm on a rotating roster.
🌟 Benefits and Rewards:
- Competitive Package: Base salary, Superannuation, and uncapped commission!
- Comprehensive online remote training.
- All the necessary equipment for success.
- Internet Allowance for remote work.
- Clear career progression pathways.
- Paid Mental Health days for your well-being.
- Toolkits for Digital Health and Mental Health support.
🔑 Why Keypath?
- Embrace Your Authentic Self: A supportive culture recognized as a top workplace (Ranked #8 on 2023 the Best Places to Work Australia©).
- Global EdTech Leader: Join an industry on the rise.
- Continuous Growth: Upskill through discounted study opportunities.
- Transform the World: Contribute to upskilling and reskilling globally.
- Make an Impact: Help solve future economic and social challenges.
Join Keypath and make a difference. We welcome applicants from diverse backgrounds and offer inclusive support throughout the recruitment process.
Apply now to unlock your potential with Keypath! 🌟
