Nielsen is currently seeking a trainee for a junior client support role. We welcome applications from students who want to gain relevant experience as an apprentice.
In this role you will be assisting with client queries across International markets (primarily Denmark and Nordics), running regular client reports, training on the relevant Nielsen Audience Measurement services and supporting the team to deliver excellent client satisfaction. You will also be supporting and assisting in the management of client accounts (TV broadcasters, media agencies, etc.), and continuing the high levels of service set out by the Audience Measurement Client Service and Delivery team.
Responsibilities
- Support the servicing of a market or group of clients by providing excellent day-to-day client support, set up and training
- Assist in managing incoming client queries/emails
- Assist in training and support to maintain client knowledge of the delivery platforms and data.
- Assist in preparation of presentation materials in order to drive client engagement, added value and repeat business
- Assist in generation of client data reports
- Assist in client report delivery (software extract or analysis)
- Assist in the post-sales client onboarding process
- Work closely with Sales colleagues
- Assist in answering client queries about methodology or data reporting and support on-going Customer Education
- Support all pillars of the Customer Success function as needed
Skills
- Client-centric mindset
- Communicative
- Problem-solving & Analytical thinking
- Strong attention to detail, organized and able to prioritize workload.
- Ability to interpret data or experience in running reports/using data-based applications
- Knowledge of MS office/ Google products (Word, Excel, PPT, Doc, Sheet, Slides
- Team player, highly motivated and capable of working proactively
- Ability to learn quickly and succeed in a fast paced environment
- Knowledge of English as language, both spoken and written
- Danish at professional level is mandatory.
- Students from University programs (Bacc or Masters) from Media science/studies and sociology preferred. Minimum one year left in the program.
- Experience with audience analytics software (for example AdvantEdge) will be viewed positively.
What we offer
- Kantine
- Culture club with activities with colleagues
- An environment that welcomes all questions
- Exciting projects where you can learn a lot
- Easy commute to the office by bike or bus/train.
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