Strategy & Operations - All levels

You love finding meaning in your work and working on a solution that could help millions of entrepreneurs tomorrow?

You thrive in a healthy environment built on trust and autonomy?

Then perhaps Pennylane is right for you!

We aim to become the most beloved financial Operating System of European SMEs.

We help business owners get rid of the time consuming hassle of handling accounting and finance, while giving them access to key information that they can use to make better decisions.

Meanwhile, we’re helping accountants. By using Pennylane, rather than doing manual and repetitive tasks, they can spend more time advising and guiding their clients.

Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)

In 4 years of existence, we’ve managed to :

💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants

💰 Raise a total of €100 million, including from Sequoia 🌲, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...

👨‍👩‍👧‍👦 Grow from 7 cofounders to 370+ happy Pennylaners : we’re now recognized as one of the greatest places to work in France (but also remotely), with a 5/5 rating on Glassdoor and an e-NPS of 94.

🌍 Build an international environment with more than 26 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe

🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings

The Strategy & Operations function at Pennylane consists of highly skilled professionals who are embedded in a specific team (e.g. Finance, Sales, Customer Success) or in one of our business units (e.g. SME, Financial Services). Some examples of the missions undertaken include:

- Defining effective customer acquisition strategies and processes with the sales leadership.

- Working with the Success Department to identify upsell opportunities, and provide outstanding customer support.

- Launching new initiatives to boost our pro account acquisition.

- Streamlining billing processes and conducting in-depth performance analyses within the finance team.

Being part of the Strategy & Operations function at Pennylane is a dynamic and rewarding experience. Our professionals adopt a project-based approach, which allows them to collaborate with various teams and tackle a wide range of topics.

Despite the broad nature of their work, Strategy & Operations professionals at Pennylane maintain a sharp focus on building a foundation of excellence. This is achieved through the following key areas:

Strategy: Defining main objectives and developing comprehensive plans to guide teams towards achieving their goals. This involves planning ahead, assessing risks and opportunities, breaking down objectives into smaller projects, defining metrics (key results) to measure success, and managing project roadmaps to ensure continuous progress.

Operations: Ensuring that everything is executed according to plan and making necessary adjustments when needed. This includes designing efficient processes, improving and automating existing ones, establishing rituals to monitor team progress, and analyzing performance.

Cross-team alignment: Fostering a trusting environment to ensure alignment with key stakeholders from other teams. This involves providing visibility to leadership through assertive and effective communication, facilitating collaboration, and managing stakeholder expectations.

Throughout all their work, Strategy & Operations professionals at Pennylane maintain a strong focus on metrics, infrastructure, business processes, best practices, budgeting, and reporting. By combining strategic thinking with operational excellence, they play a crucial role in driving the company's growth and success.

At Pennylane, we believe in hiring talented, versatile individuals who can adapt to the diverse needs of our organization. Our Strategy & Operations function comprises smart generalists with a wide range of skills and experiences. When placing new hires within the company, we carefully consider several factors, including:

-Seniority level

-Previous professional experience

-Specific skills (e.g., proficiency in SQL, experience working with Salesforce)

-Current business needs and priorities

-Personal preferences and career goals

We have opportunities available for professionals at all stages of their careers, from recent graduates to seasoned experts with over 7 years of experience. Our goal is to create an environment where every individual can thrive, grow, and make a lasting impact on our organization.

We are seeking talented Strategy & Operations professionals at all levels who possess the following skills and qualifications:

-Proficiency in planning, defining OKRs, and maintaining a customer-centric and efficient mindset

-Experience leading strategic projects, preferably related to growth or commercial initiatives

-Solid analytical background from data-driven, tech-forward companies who operate at scale, or management consulting firms

-Problem-solving mindset with a bias for action and a 'small step' approach

-Autonomy using data analytics tools (SQL / data visualization) or willingness to learn

-Skilled in defining roadmaps, facilitating meetings and rituals, implementing continuous improvement practices, and managing risks and change

-Demonstrable track record of stakeholder management and end-to-end project leadership

-Ability to manage projects effectively in a fast-changing environment

-An ability to deliver despite ambiguity and changing expectations, recognizing that there's almost always more than one way to do something well

-A 'can-do' approach to work, always looking for new ways to adapt traditional practices in a new and challenging way

-A great prioritizer profile that thrives in a fast-paced environment

-Capable of presenting ideas in an organized and objective manner, adapting messages according to the audience, and creating high-impact content to influence others

-Experience managing by influence and collaborating with multidisciplinary teams

-Fluent or native French and English

"A Strategy & Operations role at Pennylane is about bridging the gap between strategy and execution. You'll influence and prioritize activities based on customer needs and business priorities. Excelling in planning, execution, and stakeholder management, you'll drive everyone towards a common objective. The key is balancing short-term impact with sustainable, long-term results that propel our company forward."

-HR screening (20-30 min)

-Hiring manager discussion & screening (45-60 min)

-Case (60 min)

-Final round with someone from our leadership team (45-60 min)

Depending on which Strategy & Operations position the candidate is being considered for and his/her seniority, we will adjust the list of interviewer

We're open regarding the profile we're looking for. Research has shown that some people are less likely to apply than others if they don’t feel like they meet the full list of criteria. So we have decided to take it down entirely. We have tried to give you as many details as we could about the purpose, missions, and environment of this role; it is now up to you to tell us if you think this is a position in which you could a) have fun and b) bring value to our company.

If you’re hesitating, we encourage you to apply anyway: worst case scenario, you might lose a few minutes, and in the best case, it will be the start of a meaningful and long-lasting collaboration. We also want to emphasize that we fully embrace diversity and that we’re doing our best to create a safe and inclusive environment. We are committed to providing equal employment opportunities regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are.

If anything, diversity makes us a more fun place to work at. To end with a humble illustration of our commitment, we’ve recently signed the Pacte Parité to set concrete goals in building a better and more inclusive workplace in the years to come.