Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
Stripe has a growing focus on Enterprise and large Digital Native customers who are demanding access to highly qualified individuals to assist with the deployment of Stripe products and services. Professional Services is the team that provides implementation consultants and engineers to assist these customers. Our team provides the Strategy & Operational support to those consultants, engineers and their leadership. Support is provided across three pillars:
Within the GTM Strategy & Operations organization, our team, Professional Services Strategy & Operations is focused on driving business changes across tooling, processes and policies. We facilitate incremental Stripe productivity improvements to help Professional Services deliver solutions and drive Stripe Revenue. We are a global team with resources in the Americas, Europe and Asia Pacific. Our team has a mix of business partners working directly with Professional Services teams at an Operational Support level, as well as hands-on technical resources administering the tools, driving data and analytics, and executing on operational activities.
The majority of our near term focus on building business foundations, which necessarily entails a focus on operational projects (process design, business cadences, systems work). This role is the right-hand person to their Professional Services leaders on everything related to planning and running their business, including: org design and planning, partner/sales coverage models, setting SOKRs, measuring and providing insights on performance, forecasting, and process improvement.
We’re looking for someone who meets the minimum requirements to be considered for the role. Additionally, however, we are looking for a thought leader in the operation of Professional Services. Someone who has worked closely with tools such as SFDC, Kantata and ServiceNow, and can consult with business leaders on the best way to maximize ROI of the tooling and minimize administrative burden on the team. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
