At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals.
Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.
Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. Learn more about us on our company page.
You’re a highly organized, ambitious self-starter who loves driving high-impact projects. You’re an active listener, an excellent communicator, and seasoned problem solver who thrives in a collaborative environment like ours. You want to put your skills toward purposeful work to make a global impact, enable cross-functional teams to thrive, and set our company up for long-term success. You’re ready for a challenge and aren’t afraid to tackle complex problems.
We’re seeking a Strategy & Business Operations Manager to join Udemy’s growing Strategy & Business Operations team. This is a fantastic opportunity for someone who wants to help shape the future of Udemy by partnering with leaders across the organization to conceptualize and drive projects that evolve our strategy and improve business operations. You will work directly with marketing, consumer growth, and cross-functional teams to accelerate our business and tackle mission-critical initiatives to enable us to achieve our long-term goals. This role will report to the Director, Strategy & Business Operations.
Develop a deep understanding of Udemy’s business and competitive landscape
Identify, evaluate, and drive strategic initiatives that align with our goals and strategy, with an eye toward long-term value creation
Dive into business performance and operational processes to identify opportunities for improvement and work with cross-functional partners to implement solutions
Lead research and analysis on market trends, customer needs, and competitive threats to identify opportunities and risks to help shape our strategy
Develop robust strategic recommendations based on data analysis, competitive analysis, market trends, and customer needs
Leverage qualitative & quantitative insights to drive strategic decision-making with cross-functional teams and senior leadership
While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following:
Minimum 4+ years of work experience in management consulting or 6+ years of work experience in business operations, corporate strategy, and/or business analytics, MBA or advanced degree nice to have
Strong business acumen, analytical, and problem-solving skills with the ability to look at an issue from multiple angles and think broadly about the big picture
Ability to manage through ambiguity and multiple, competing priorities
Influence: You have strong interpersonal and communication skills to form effective relationships up, down, and across the organization and are able to motivate cross-functional partners to execute against key initiatives. You can distill complex issues into a recommendation that will ‘get to yes’ and drive collaborative debate to get to the outcome needed for the business.
Strategic Thinking: You are able to connect business trends, organizational goals, and market insights to develop strategic recommendations that drive long-term value. You look at problems from different perspectives, considering both the big picture and granular details to provide informed recommendations and drive decisions among senior leaders.
Data-driven problem solving: You have excellent analytical abilities and a proven track record of using data to inform strategic decision making. You conduct both quantitative and qualitative data analyses to get to the ‘so what’ and craft robust strategic recommendations
Process Improvement: You have a demonstrated ability to identify opportunities within existing business operations and a track record of implementing effective solutions. You have a track record of implementing new & redesigning existing processes at scale.
We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).
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