We’re looking for a Strategic Technical Product Consultant to join Procore’s Global Professional Services org within our Strategic Accounts Team. In this role, you'll be a key player in our technical services organization, overseeing the successful execution of complex development and integration projects. You will leverage your deep understanding of the Procore SaaS platform and you will act as a crucial link between our GPS, Premier Support, Engineering, and Product teams, ensuring that our strategic customers’ technical needs are prioritized, addressed, and communicated effectively. With a proven track record in managing large-scale projects for Fortune 500 clients, you'll ensure project objectives are achieved on time and within budget. In addition, you'll take ownership of our Security workstream, ensuring a robust and secure environment for our products. Furthermore, you'll serve as the primary point of contact for product and customer-related technical inquiries, including rate limits, beta API access, and technical product bugs.
To build successful relationships with our team and your clients, you’ll need to visit them! Traveling for clients on-site and company events will be required for up to 25-35% of your time.
This is a remote position that reports into the Director of Project Management, Professional Services, Strategic Accounts.
What you’ll do:
Oversee and manage the complex technical work streams on our largest projects, working with the primary project managers to ensure on-time, on-budget, and high-quality delivery.
Collaborate with Solution Architects and Integration Engineers to develop and execute technical services based solutions.
Help define and work with the team to communicate project scope, goals, and deliverables.
Manage project resources, including budget, timeline, and personnel for client facing technical initiatives, development and integration projects.
Develop a deep understanding of a customer’s specific use-cases within Procore, and utilize this knowledge to ensure that customer issues are appropriately prioritized and communicated to the Engineering and Product teams.
Monitor and report on the overall well-being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk
Ensure adherence to project methodologies and quality standards.
Look at data and infer usage patterns
What we’re looking for:
15+ years of overall experience in technology systems and/or software projects
Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, with a background in DevOps Engineering, SOC analysis, or similar technical positions.
Preferred experience working in a customer facing capacity with strong Project Management skills
Strong understanding of project management methodologies
Identification and understanding of technical concepts and issues in order to ask critical questions and hold teams accountable. (include communications)
Intermediate knowledge of APIs, including RESTful architecture, HTTP methods and authentication mechanisms
Ability to communicate effectively with developers about API requirements and integrations.
Identification and understanding of API-related issues
Evaluate API documentation and performance
Intermediate knowledge level of database concepts and relational databases
Understanding of SQL queries (SELECT, INSERT, UPDATE)
Intermediate knowledge of development lifecycle
Familiarity working with Jira and Agile systems
Understands the intent of the project and technical dependencies to help unblock and identify the right resources to move the project forward
Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle
Excellent problem-solving and decision-making skills.
Strong leadership and interpersonal skills.
Ability to build and maintain strong client relationships.
Base Pay Range $179,928 - $231,336 plus commission for an estimated on-target earnings of $211,680 - $295,300. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
Perks & Benefits
At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
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For Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
