About Remote
Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.
Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.
All of our positions are fully remote. You do not have to relocate to join us!
What this job can offer you
Remote is experiencing rapid growth, and we are seeking a strategic leader to accelerate our momentum. As the Strategic Program Manager - CX Operations, you will play a pivotal role in driving and shaping the long-term success of our Customer Experience (CX) organisation. This is more than your traditional program manager role—you will lead our largest and most impactful projects, align cross-functional teams, and drive strategic initiatives that will directly influence the future of CX at Remote. You will have a seat at the Senior Leadership CX table, contributing to high-level decision-making and driving the business forward by identifying and removing internal friction.
What you bring
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Extensive Relevant work experience in program management, customer experience, or strategic leadership, with a strong track record of managing large-scale, cross-functional projects.
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Experience working in a senior program management or strategic leadership role, ideally within customer experience or operations.
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Strong writing and communication skills that allow you to convey complex ideas clearly and effectively to diverse audiences, including executives, peers, and team members.
- The ability to work autonomously and take full ownership of projects without the need for oversight, demonstrating a high degree of self-motivation and independence.
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Excellent prioritisation and program management skills, with a high level of conscientiousness and attention to detail, ensuring that projects are delivered on time and to a high standard.
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Skilled at managing relationships at all levels of seniority, from executives at large enterprises to peers and cross-functional teams at Remote.
- A focus on driving outcomes and measuring the success of strategic initiatives and customer advocacy programs.
- A passion for remote work and a global outlook, with a deep understanding of the challenges and opportunities of working in a distributed environment.
Key Responsibilities
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Strategic Leadership: Lead the definition, prioritisation, and optimisation of key initiatives within the CX organisation, ensuring alignment with company-wide goals and cross-functional operations.
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Program Management: Oversee the planning, execution, and successful delivery of our largest and most complex projects, ensuring that timelines, budgets, and quality standards are met.
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Cross-Functional Collaboration: Drive collaboration across operations teams, breaking down silos, and fostering a culture of alignment and shared objectives.
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Stakeholder Management: Build and maintain strong relationships with senior leaders and key stakeholders, driving consensus and ensuring that all voices are heard in the decision-making process.
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Innovation and Continuous Improvement: Identify and implement innovative approaches to enhance the customer experience, leveraging data and insights to drive continuous improvement.
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Change Management: Lead change management efforts, ensuring smooth adoption of new processes, tools, and practices across the CX organisation.
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Thought Leadership: Serve as a thought leader within the CX team, providing strategic insights and guidance on long-term planning and the future direction of the organisation.
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Metrics-Driven Success: Define, track, and report on key success metrics for all major programs, ensuring alignment with company-wide objectives and continuous performance improvement.
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Mentorship: Mentor and support the development of other program managers or operational leaders within the CX organisation.
Practicals
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You'll report to: Senior Director of CX Business Operations
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Location: EMEA
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Start date: As soon as possible
Remote Compensation Philosophy
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
The base salary range for this full-time position is $80,000 USD to $120,000 USD Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
Application process
- Interview with recruiter
- Interview with future manager
- Interview with team members (no managers present)
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Prior employment verification check
- Offer
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Benefits
Our full benefits & perks are explained in our handbook at
remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
- work from anywhere
- unlimited personal time off (minimum 4 weeks)
- quarterly company-wide day off for self care
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply
- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
