Remote

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role -

We are currently interviewing Strategic Partner Manager candidates for our Retail side to manage retailers who have signed on to join the platform. In this role, you will have responsibilities including, but not limited to, driving key business insights and recommending scalable growth strategies, implementing new operational processes, managing client needs, project and program managing key internal and external stakeholders and selling new offerings and opportunities.

About the Team -

You’ll join the Retail Business Development team, a pivotal group within Instacart that spearheads the development and deepening of our partnerships with retailers across North America. This team's innovative strategies and dynamic industry relationships directly contribute to the shaping of our market presence and commercial success.

About the Job -

Launch new partners, and manage relationships with existing Instacart retail partners
Establish a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context
Develop strategic plans to meet retail partners’ needs
Work with cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines
Lead launch process for new partners joining the Instacart marketplace, overseeing catalog setup, marketing and PR, and operations
Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans
Establish processes and reporting to help streamline the team’s operations and add value to retailer relationships
Devise strategies to help retail partners grow their business on Instacart
Engage, educate, collaborate, and problem solve with external partners at all levels of the organization

About You -

Minimum Qualifications

5-7+ years of experience in Account Management, Partner Management, or Customer Success
Excellent communication skills with the ability to distill complex issues
Experience with large data sets and ability to extract business insights from analysis
Strong analytical skills
Comfort with ambiguity and a rapidly evolving business landscape
Solid stakeholder management skills, both for internal and external stakeholders
Quick communication response times
Ability to manage across functions and present to leadership
Creative and structured problem-solver

Preferred Qualifications

Experience in negotiating sophisticated deals with retail, CPG or other commerce based partnerships to drive revenue
High level of overall business acumen and understanding of a variety of partner business models.
Inventive self-starter and creative problem solver who can manage multiple time-sensitive projects simultaneously and hit deliverables with minimal direction
Outstanding deck and presentation skills and ability to create succinct and structured presentations capable of engaging executive-level stakeholders.
Excellent project management, communication, and analytical skills
Thrives in ambiguity and can chart a course with limited direction
MBA preferred

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$153,000—$170,000 USD

$147,000—$163,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$140,000—$156,000 USD

All other states

$127,000—$141,000 USD

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