About Us
VideaHealth is a cutting-edge artificial intelligence (AI) powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our SaaS platform is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, lower operating costs, and improved patient understanding.
About the Position
We are expanding rapidly within the Dental Support Organization (DSO) space in dentistry and seeking a dynamic and experienced Strategic Enterprise Account Manager to join our team. The ideal candidate will be responsible for cultivating and maintaining relationships with our key enterprise clients, driving adoption and expansion of our SaaS solutions, and ensuring overall client satisfaction. This role requires a strategic thinker with a proven track record of successfully managing complex accounts and delivering exceptional results.
Key Responsibilities:
Key Responsibilities
Client Relationship Management:
- Develop and maintain strong relationships with key stakeholders within assigned enterprise accounts.
- Understand clients' business objectives and challenges to effectively position our SaaS solutions as strategic assets.
- Serve as the primary point of contact for client inquiries, escalations, and strategic discussions.
Account Growth and Retention:
- Drive adoption and expansion of our SaaS solutions within assigned accounts.
- Identify upsell and cross-sell opportunities to maximize revenue and client value.
- Develop and execute account plans to achieve growth targets and mitigate churn risks.
Strategic Planning:
- Collaborate with internal teams to develop strategic account plans aligned with clients' business goals.
- Analyze market trends and competitor activities to identify opportunities for differentiation and value creation.
- Provide input to product development teams based on client feedback and market insights.
Project Management:
- Ensure the implementation of new solutions and upgrades within assigned accounts, ensuring seamless execution and client satisfaction.
- Coordinate with cross-functional teams to deliver on client commitments and resolve issues in a timely manner.
- Monitor project timelines to ensure successful delivery within scope.
Client Advocacy:
- Serve as the voice of the client within the organization, advocating for their needs and priorities.
- Gather client feedback and insights to drive continuous improvement of our products and services.
- Act as a trusted advisor to clients, providing guidance on industry best practices and solution optimization.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
- Proven experience (5+ years) in enterprise account management, preferably in the SaaS industry.
- Demonstrated success in driving revenue growth and client satisfaction within large enterprise accounts.
- Strong strategic thinking and problem-solving skills, with the ability to navigate complex business environments.
- Excellent communication and presentation skills, with the ability to influence and negotiate at all levels of an organization.
- Proven ability to manage multiple projects and priorities simultaneously, with exceptional attention to detail.
- Proficiency in CRM software (e.g., Salesforce) and Google Office Suite.
- Flexibility to travel to customer meetings, company events, and conferences as required.
- Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously.
- Enthusiasm and a willingness to embrace the world of artificial intelligence.
- Preferred start-up experience and understanding the unique experience it entails
VideaHealth Values
- Customer Obsession - everything starts and ends with the customer.
- Bias for Action - we move fast, really fast.
- Extreme Ownership - we get things done no matter what.
- Growth Mindset - we seek comfort in learning and acting, not knowing.
- One Team - we win and lose together.
Don’t meet all the listed requirements? We still encourage you to apply! We are looking for the right teammate who is excited to contribute to our mission and are flexible on level of experience.
VideaHealth is supported by some of the best investors in the world, having raised over $27M in Venture Capital from Tier 1 investors such as Spark Capital (Twitter, SnapChat, SmileDirectClub), Zetta Venture (Kaggle), and Pillar VC (PillPack), as well as angel investors such as Frederic Kerrest (Co-founder of Okta). Our work has been featured in TechCrunch, Wall Street Journal, and many other outlets.
If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity!
