As Presales engineer at Freshdesk, you will assist the sales / business development
team by problem-solving key technical issues for our customers. You will liaise with
Product Management and Marketing to stay on top of industry trends and devise
enhancements to Freshdesk Product Suites.
Your job will involve you working closely with cross-functional teams of developers
and architects with a variety of both regional and international. The relationship
you build with customers are crucial for the overall growth of Freshdesk.
We are looking for a Presales Engineer with excellent technical, communication and
organizational skills. Any previous experience with customer support, CRM, Mobile
applications, ITSM/ITIL Methodologies and cloud based infrastructure will be
preferred.
As a Freshdesk Presales Engineer you will work hand in hand with the sales team to
introduce Freshdesk’s product suite. You will help prospective customers and
partners to understand “Why Freshdesk is important to their business”.
Responsibilities:
Work with Sales / Business development teams to identify and qualify
business opportunities, identify key customer technical objections and
convert prospects to customers.
Work closely with the product management team to demonstrate and
prototype integrations within customer environment.
Prepare and deliver product messaging to highlight Freshdesk’s value
proposition through whiteboard and slide presentations, product
demonstration, proof of concept management and RFP response documents.
Work independently with prospects / customer’s technical teams on
technical scoping. During the process of scoping, you may be involved in
complex workflow analysis and in-depth examination of the interaction
between Freshdesk and customer’s infrastructure.
Provide technical mentorship and training for new hires and peers.
Minimum Qualifications:
Bachelors degree in Computer Science / Engineering or equivalent practical
experience.
2+ years of experience as a technical sales engineer or equivalent experience
in a customer facing role.
