Freshdesk’s North America sales team is on the front lines of helping organizations transform their business with exceptional customer service. Freshdesk cloud-based support products are delivering customer happiness at more than 50,000 companies in 145 countries. As a direct sales representative with a sales quota, you will play a major role in accelerating Freshdesk revenue growth with an assigned list of enterprise accounts in your territory.
Your Responsibilities
- Develop a strategic plan to source and develop business opportunities at your assigned named accounts. - - Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
- Cultivate relationships with executive level decision-makers and strive to become a trusted advisor and a partner at your named accounts
- Project credibility with knowledge of the customer service domain, and the potential of cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level
- Articulate Freshdesk's value proposition clearly and effectively. Understand competitive landscape
- Quickly learn and present Freshdesk products in collaboration with Pre-Sales
- Lead customers through an end-to-end sales cycle in collaboration with Freshdesk Pre-Sales and Support teams
Preferred Experience and Skills
- 8+ years of quota-carrying SaaS / b2b software sales experience as outbound / field sales executive
- Experience managing the sales cycle from business champion to the C-level
- Skilled at negotiating business terms with line-of-business, procurement teams and senior management
- Track record of over-achieving quota in past roles
- Experience managing and closing complex sales-cycles
- Experience selling into accounts with a 60-90+ day sales cycle and ACV of $100K-250K+
- Previous Sales Methodology training, CRM experience, and strong customer references preferred
Bachelor’s Degree
Freshdesk offers competitive salary, stock options, sales commission and benefits package
