Strategic Design Lead

The Game Changers:

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​

Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.​

Life @ AP+:

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Opportunity:

We’re hiring a Strategic Design Lead 12 month max-term position, to sit within the Product Strategy & Innovation team within AP+ which drives product research, proposition development and product design, as well as innovation, across much of our business.

Please note, this is not a Product Design role. We are specifically seeking experienced Strategic Designers who can lead the design function within our team. This role requires expertise in strategic design, which goes beyond product design and focuses on areas like ideation facilitation, value proposition development, customer journey mapping, systems thinking, and aligning design strategies with business goals. The ideal candidate will bring a deep understanding of how design drives organisational impact and innovation and will be skilled in leading cross functional teams to deliver holistic, user-centred solutions.

This role will see you deliver consistent customer experiences across all products, drive innovation, and work closely with Product, Technology, and Commercial teams to bring ideas to life and solve meaningful problems for our members and the payments industry.

To be successful in the position you’ll take a leading role in product research, ideation facilitation, value proposition design, feature definition, customer experience, prototyping, desirability and usability validation, product strategy and storytelling.

The capabilities we’re seeking are:

• Robust experience working in a Strategic Lead product design and research role ideally within the Fintech / Finance sectors.
• Proven leadership experience where you have been responsible for delivering best in class work.
• Deep experience working with Figma in order to create low-high fidelity storyboards, wireframes, mock-ups and prototypes. 
• Ability to align customer experience with the processes and systems that are required to deliver the service. 
• Experience planning and facilitating large workshops with diverse stakeholders and multi-disciplinary teams.  
• Influencing stakeholder attitudes, decisions, and actions for mutual benefit.

What happens next:

At AP+, we believe in the power of passion, pride, and purpose.­ Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

If you’re ready to be a game changer, please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 AP+ are not partnering with Recruitment agencies for this role.