Strategic Customer Success Manager (Enterprise)

Location: Come and join us either in Hamburg or Berlin

 

FREENOW for Business is the Mobility Super App for Businesses. Our 30,000+ clients across Europe have access to cutting edge software products:

• FREENOW for Business Travel: Our mobility super app enables travel managers to track costs and coordinate travel policies quickly and simply. Employees can enjoy the full range of FREENOW transport options for their business travel, including taxis, private hire vehicles, eScooters and bikes
• FREENOW for Client Travel: Businesses can book transport for clients in seconds with our Client Travel product. Key industries include: hospitality, media and healthcare.

As we drive growth at an incredible pace, we hire driven talents who enjoy freedom in choosing how to redefine success and pushing our boundaries.

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YOUR DAILY ADVENTURES WILL INCLUDE:

Join our team as a Strategic Customer Success Manager, where you'll be at the forefront of building and nurturing relationships with our largest clients, exceeding their expectations and driving mutual success. It’s a journey where your strategic thinking and client-centric approach will shape the success of FREENOW across all of our countries. Your mission? To ensure our clients receive unparalleled support and value from FREENOW's offerings.

Here's what your daily adventure will look like:

Your daily adventure as a Strategic Customer Success Manager involves serving as the trusted advisor for our largest FREENOW clients, understanding their needs, and guiding them to success. You'll strategically devise solutions, ensuring client satisfaction, and identifying revenue opportunities through upselling or cross-selling. Your keen ear and analytical skills will continuously drive improvement and innovation within FREENOW, while also representing client interests internally, fostering collaboration and mutual success.

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TO BE SUCCESSFUL IN THIS ROLE:

• You bring relevant experience in customer success or related fields, showcasing your seasoned expertise.
• Your communication skills shine, boasting fluency in English (C1) and German (C1), adding depth to your interactions.
• You're not just a problem-solver; you're a strategic thinker with a knack for negotiation, ensuring every challenge is met with an innovative solution.
• Your talent lies in fostering meaningful client relationships, where satisfaction and retention are your top priorities.
• In the fast-paced world of customer success, you thrive, effortlessly adapting to changing priorities and client needs, always staying one step ahead.

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BENEFITS & PERKS IN A NUTSHELL:

• Hybrid working model  

• Free Udemy e-learning access

• Sabbatical & special leave policies

• Partner product discounts

• Birthday, 24th + 31st December off

• Subsidised gym membership

• Mobility Benefits Card

 

• Employee assistance program

 

Plus more local benefits depending on your work location!

 

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DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

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SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US: