The Strategic Consultant, Investor will be assigned to a Senior Account Director and tasked with supporting and executing strategic plans for some of Sensor Tower’s largest Investor accounts. This role requires a blend of strategic thinking, excellent communication skills, and a deep understanding of client needs. The ideal candidate will be adept at managing customer interactions, delivering insightful analysis, and liaising between clients and internal teams to ensure a seamless customer experience.
Please note: This is a hybrid position, and we're hiring specifically in the New York area because it is a big employee hub for us. We have office space available for work collaboration and team building events.
Base Salary: $70,000 - $90,000
What the Strategic Consultant will do:
- Provide exceptional customer support through various channels, including email, phone, and messaging apps.
- Ensure client issues are resolved promptly and effectively.
- Design and deliver comprehensive training sessions to users, empowering them to effectively utilize our platform’s features and capabilities.
- Ensure clients are fully equipped to leverage the platform to its fullest potential.
- Assist Senior Account Directors in executing strategic plans for client renewals and upsells.
- Collaborate closely with internal teams to drive account growth and retention.
- Field and address questions from users within client accounts, ensuring prompt and accurate responses.
- Drive overall customer satisfaction by expanding engagement beyond immediate users and fostering deeper relationships across the organization.
Experience the candidate can bring:
- Be able to work from our WeWork office 1 - 3 days a week.
- 2-4 years of experience in the financial services or tech sectors.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Experience working with cross-functional teams, including product and engineering.
- High level of situational awareness and emotional intelligence.
- Proficiency in Excel, CRM softwares, and other relevant tools.
