WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.
Job Overview
The role is centered around customer relationship management, focusing on maintaining and strategically expanding relationships with existing customers. The role involves both a strategic and operational component, with an emphasis on ensuring that customers’ needs are met and that their offerings evolve alongside the company’s products.
Language Skills
Fluency in both German and English is necessary, which suggests that the role involves dealing with both local and international clients, requiring excellent communication skills in both languages.
Willingness to Travel
The role requires travel within Germany, implying that the candidate should be prepared for regular travel to meet with clients.
Overall Evaluation
This position is well-suited for a seasoned sales or account management professional with a strong background in the IT sector. The ideal candidate should have a strategic mindset, excellent interpersonal skills, and the ability to work collaboratively across various departments. The role also demands a blend of technical knowledge and business acumen, with a significant emphasis on customer relationship management and strategic expansion. The requirement for language skills and travel suggests that the role may involve a significant amount of direct customer interaction, both in-person and via digital means.
Key Responsibilities
- Understanding Customer Needs: The role demands a deep understanding of customer requirements, likely necessitating strong listening skills, empathy, and the ability to translate customer needs into actionable plans.
- Collaboration with Distribution and Sales: Working closely with distribution channels on quoting and tracking offers implies a need for strong organizational skills and an understanding of the sales process.
- Account Plan Management: Developing and managing account plans is critical to maximizing customer potential, suggesting that the role requires strategic thinking and the ability to foresee long-term opportunities.
- Cross-Departmental Collaboration: Collaboration across different departments within the customer’s organization indicates the need for excellent communication skills and the ability to navigate complex organizational structures.
- Customer Support: Supporting customers at various management levels, including technical problem-solving, suggests that the role may require a technical background or at least the ability to understand and communicate complex technical issues.
- Timely Delivery of Products/Services: Ensuring the timely offering of products/services indicates that the role includes project management elements, requiring good time management and coordination skills.
- Competitive Analysis: Understanding the competitive landscape within customers' environments and developing strategies to respond implies analytical skills and a deep knowledge of the industry.
- CRM Tracking: Tracking activities in CRM (Customer Relationship Management) software, particularly Salesforce, highlights the need for familiarity with these tools and a data-driven approach to account management.
Experience and Skills Required
- Strategic Customer Acquisition and Development: The role requires experience in acquiring and nurturing strategic customer relationships, indicating that the candidate should have a proven track record in this area.
- Professional Experience: With at least 5 years of experience in sales or account management of IT products, the candidate should have a solid background in the industry, capable of handling the complexities of IT sales.
- Customer Interaction at All Levels: The job requires experience in dealing with customers at all management levels, suggesting the need for a candidate with strong interpersonal and communication skills.
- Negotiation Skills: Strong negotiation skills are essential, indicating that the role involves high-stakes discussions where securing favorable terms is key.
- Salesforce Proficiency: Good knowledge of Salesforce is required, reflecting the importance of CRM in managing customer relationships and tracking sales activities.
Why Work for WatchGuard?
WatchGuard is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. Our award-winning products and services are trusted worldwide by more than 18,000 security resellers and service providers to protect over 250,000 customers. Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard.
We are committed to fostering an inclusive workplace that values each team member's unique background, experiences, and contributions. As part of our dedication to Diversity, Equity, and Inclusion (DEI), we prioritize creating an environment where all voices are heard and respected. We understand the importance of work-life balance and offer a range of caregiver support benefits, including parental leave, family care resources, and flexible work arrangements tailored to individual needs. Our flexible work options allow you to balance personal and professional priorities, empowering you to thrive in all areas of life while contributing meaningfully to our team's success. Learn more about our company culture at
www.watchguard.com/wgrd-careers
WatchGuard provides equal employment opportunities for all qualified employees, regardless of their race, color, national origin, religion, ancestry, creed, pregnancy, age, sex, sexual orientation (including gender expression or identity), marital status, mental or physical disability, honorably discharged veteran or military status or any other category protected by federal, state or local laws.
WatchGuard participates in E-verify.
WatchGuard is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.
