Strategic Account Manager

What we’re looking for: 

We are seeking a dynamic and proactive Strategic Account Manager to join our team. This role is pivotal in managing and nurturing commercial relationships with our strategic accounts while actively participating in the daily operations and onboarding processes. The ideal candidate will have a passion for delivering exceptional customer experiences, a strong business acumen, and the ability to drive success both strategically and operationally.

Who are Yapily

Yapily is on a mission to enable innovative companies to create better and fairer financial services for everyone, through the power of open banking.

Yapily is an open banking infrastructure platform solving a fundamental problem in financial services today: access. Historically, card networks have monopolised the global movement of money, and banks have monopolised the ownership of, and access to, financial data.

Yapily was founded to challenge these structures and create a global open economy that works for everyone. We exist behind the scenes, securely connecting companies - from growth to enterprise - to thousands of banks worldwide, enabling them to access data and initiate payments through the power of open banking.

Culture is everything

We’re standing at the forefront of a transformative era for financial services…and we act like it. We’re curious, hard-working innovators who want to challenge the norm and build what’s next.

Requirements

Account Management:

• Develop and maintain robust relationships with strategic accounts, building connections from C-suite to operational levels.
• Act as the primary point of contact for all commercial matters, ensuring client satisfaction and loyalty.
• Proactively seek and identify new business opportunities within existing accounts to drive growth and increase usage.

Strategic Planning and Execution:

• Understand clients' business goals and develop strategic plans to support their success.
• Collaborate with internal teams to align strategies and drive business outcomes.
• Help shape the product offering based on customers’ needs and strategic plans.

Operational Involvement:

• Be hands-on in the daily operations, ensuring seamless service delivery.
• Lead the onboarding process for new strategic accounts, ensuring a smooth transition and integration.
• Address operational challenges promptly to maintain high service standards.

Collaboration:

• Work closely with sales, customer success, product, and support teams to ensure client success.
• Facilitate cross-functional collaboration to deliver integrated solutions to clients.
• Participate in internal meetings to provide client insights and feedback.

We would love you to have:

• Proven experience in account management within a strategic role
• Strong understanding of business operations and hands-on experience in managing daily operations.
• Excellent communication and interpersonal skills.
• Ability to develop and execute strategic plans.
• Strong analytical and problem-solving skills.
• Proficiency in using CRM software and other business tools.
• A track record of overachieving target as an individual contributor
• Entrepreneurial and motivated spirit with a hunger for new challenges
• Good understanding of Open Banking and API technologies, trends and concepts
• A proactive approach to identifying new business opportunities

If you think you might be a good fit for us, but you don’t have all the experience listed here, please do apply, we are open to considering candidates with diverse skills and experience. 

Interview Process

The application process consists of a 30 minute phone interview with one of our Talent Acquisition Partners, followed by video interviews with the hiring manager and various team members. There will also be a Strengths & Values conversation which will give you an opportunity to learn more about our culture and for us to understand how you like to work.  You might also meet with a member of the management team and or have a short technical test depending on the role you are applying for.  All interviews are held via Google Meet currently. 

About Yapily

Yapily is here to power a new era of financial services so that everyone can receive faster, affordable and personalised financial products. 

We connect to thousands of banks using a secure open API enabling innovative companies to embed the power of open banking into their products. We provide infrastructure for industry leaders including American Express, Intuit Quickbooks, Vivid, Moneyfarm and BUX. Yapily has raised more than $69m funding and this is an incredibly exciting time to join the business as our international presence continues to scale rapidly. 

Benefits

• Competitive salary 
• 25 days holiday (UK)
• Nomad Working 
• Generous level of stock options
• Private healthcare
• Life Assurance
• Income Protection
• Pension with employer contribution
• Flexible working options (open to discussions on work location, flexible and part time hours)
• Learning & Development Allowance 
• Diverse high performing team environment
• Cycle to work scheme 
• Season Ticket loan 

Read more about working for us here