About us
Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.
Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.
- One of the highest-rated global transportation companies with a rating of 4.9/5 stars
- 200 destinations with a goal to reach 350 by 2024
- Over 2,000 travel partners including 1,000 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month
- Over 1.5 Million happy travelers every year
⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.⭐️
The Team
We are a group of vibrant diverse people who love traveling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals.
About the Role
Welcome Pickups is seeking a highly skilled and motivated Strategic Account Manager to join our dynamic team. This pivotal role focuses on driving business development within our B2B segments, primarily targeting travel partners, large distribution partners, and Hotel Chains. As a Strategic Account Manager, you will play a key role in shaping the future of our company’s strategic partnerships and market expansion.
Responsibilities:
Develop and Implement Account Strategies:
- Craft comprehensive account management plans, identify key industry players, and create targeted account maps. Your expertise will be crucial in expanding our strategic reach.
Lead Account Management:
- Act as the main point of contact for major distribution partners, blending commercial, marketing, and technical expertise to ensure effective collaboration with the product team and high-quality customer support.
Strategic Collaboration and Leadership:
- Work closely with the Chief Commercial Officer and the Founders to manage and optimize the strategic account pipeline. Lead initiatives that align with our business goals and drive growth.
Market Analysis and Insight Development:
- Utilize your analytical skills to scrutinize market trends and customer data, crafting strategies that align with our business objectives and respond to market dynamics.
Complete Ownership of Sales Process:
- You will have end-to-end ownership of your portfolio, managing every aspect of the sales cycle. This role is designed for individuals who thrive in a setting where they are responsible for the full sales cycle and success of the customer relationship.
Performance Monitoring and Optimization:
- Regularly assess and report on key performance indicators, ensuring that targets and KPIs are met or exceeded. Your focus on results will drive continuous improvement in our account management processes.
Requirements
- A Bachelor’s degree in Business, Marketing, or a related field, with an MBA being highly advantageous.
- At least 5 years of experience in strategic account management and business development, preference given to candidates with travel/travel tech experience.
- Exceptional ability in synthesizing complex data to inform strategic decisions. Proficiency in analytical tools such as Power BI or Tableau is essential. The ideal candidate should demonstrate the capability to not only gather and analyze data but also provide context and communicate insights effectively to various stakeholders
- Strong proficiency in CRM systems, especially HubSpot, with a track record of following sales excellence principles. Your ability to navigate complex sales environments will be key.
- Exceptional skills in developing account management plans and mapping industry players. Your strategic approach will be vital in identifying and capitalizing on new opportunities.
- Outstanding communication and leadership abilities, capable of driving team success and fostering strong relationships with internal and external stakeholders.
- Excellent communication skills in English, both verbal and written, for clear and effective interactions.
- Ability to identify challenges, propose solutions, and adapt to changing priorities.
- Team player with a collaborative approach.
- A strong sense of ownership.
- Digital native: fluent in web and digital technologies
- Out-of-the-box thinking.
- A friendly and upbeat personality.
Benefits
- Private Health Insurance Plan
- Vibrant and fresh work environment at the center of Athens
- Flexible work-from-home policy
- The tools you need to successfully perform your daily tasks
- The unique opportunity to join “the next big thing” at the ground level
Interested? If we got you excited and you think you have what it takes to join a young, well-funded, and fast-growing startup, then just hit the "Apply for this job" button!
