Strategic Account Manager (R-16901)

Key Responsibilities

• Complete Ownership of existing accounts.
• Periodic Meetings with all customers in the portfolio.
• Ensuring touch points in different business segment of customers in the portfolio.
• Ensure Retention rate of 85% and upwards on the existing account base.
• Explore opportunities of upselling accounts through Cross- Sell / Upsell via other D&B product & offerings.
• Ensuring Upsell of ESG Reports to all customers in the portfolio.
• Identifying Market Research opportunities in the existing accounts and build pipeline of the same.
• Identification and planning through risk profiling – High / Low and accordingly plan sales and revenue fulfillment.
• Ensuring timely renewal of all the existing accounts while maintaining service levels and escalations both internally and externally.
• Responsible for the overall Accounts Receivables, Document collection for the allotted accounts.
• Provide industry updates / D&B updates on products, literature, CFO club initiatives, etc., at regular intervals to clients and maintain a constant relationship with the existing customers through courtesy meetings.
• Ensure Bundled sales of D-U-N-S Registered & ESG Registered in existing accounts, comprising at least 35% of volumes allocated.
• Would be responsible for the business targets of self.

Operations

• Always ensure process adherence and error free timely delivery of projects.
• Liaising with the operations team for a smooth delivery of the product and ensuring the service expectations of the customers are met.
• Maintaining the data/client contact details in appropriate data warehouses hygienically.
• Progress Reviews and Forecasting Reports are filed periodically as required by the Management.
• Regular update of all the activities in the tools provided and track the movement of all such activities. 

Key Requirements

• MBA or any post-graduation with relevant experience of 3-5 years in business development.
• Should have good knowledge of the local commercial and Industrial Belts.
• Ability to comprehend and analyze financial statements.
• Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment.
• Should not have apprehensions to travel beyond city limits for the interest of business.
• Strong analytical skills and ability to provide value added insights.
• Possesses excellent MS-Excel, MS-PowerPoint, and MS-Word skills. 

Competencies

• Strong interpersonal skills.
• Proven selling skills, especially handling key accounts.
• Strong Communication and Presentation skills.
• Strong research and analytical skills.
• Understanding of the basics of financials and accounting.
• An understanding on the Corporate Business Models across industries, Industry Trends, Market Behavior etc.

Primary Interactions

• Managing Directors/Directors, CXO’s/CFOs/ Head Finance/Head IR/ Head Treasury.

Secondary Interactions

• Finance, HR, Facility, IT Infrastructure, Heads of Other SBU.