Strategic Account Manager for EU & US

About Woolf

• We're building a category-defining company, backed by top investors in Silicon Valley, with a mission to increase the speed of innovation in higher education and increasing access to high-quality education. See more at Woolf.university.
• We are a fast growing start up with a small team working with member colleges that have over $750m in annual course sales.
• Our teams are primarily remote

The Role

This is an exciting time to join Woolf and help build a university for a borderless future. We're looking for a Strategic Account Manager to join our Sales team. Woolf is a globally distributed company backed by world-class investors, and all of our roles are fully remote.

As a Strategic Account Manager, you will work with some of the most innovative education organizations in the world, helping them to launch major new degrees as part of Woolf University.

You will be instrumental in expanding Woolf's engagement with each account by building and nurturing relationships with the senior leadership of our customers.

You'll engage clients in a highly consultative manner, providing strategic guidance on how Woolf’s platform can drive their success. You will also play a crucial role in shaping our evolving sales processes within a dynamic, fast-growing organization.

You’ll join a talented, diverse team of academics, operators, and engineers, working collaboratively to support Woolf's member colleges and accredited programs. This position reports directly to the Head of Partnerships and will work cross functionally with executives at Woolf and with customers.

Start Date: Immediate

Key Responsibilities

• Drive revenue growth across existing partners in Europe and the United States by
• identifying growth opportunities for your partners (e.g. stacking educational content into a new degree pathway)
• Upsell Woolf growth tooling
• Understand highly technical software tools and how they can bring value in launching major new commercial opportunities, including degrees, back accreditation, and channel partnership sales
• Serve as the primary point of contact for a portfolio of customers, providing ongoing support and building long-term relationships.
• Engage in strategic conversations with partners to understand their evolving needs, identify new opportunities, and maximize value from Woolf’s platform.
• Collaborate closely with the Customer Operations Team to respond to partner inquiries and ensure timely and effective solutions.
• Develop and maintain quarterly account plans, conduct frequent partner meetings to review performance, and create action plans for growth.
• Proactively educate partners on Woolf’s product features, ensuring they are equipped to leverage our platform to its full potential.
• Be a responsive resource ("a Slack away") for partners' sales teams, enabling them to effectively position and sell Woolf’s products.
• Contribute to ongoing refinement of Woolf’s sales strategies and operational processes, helping to build a scalable sales infrastructure.
• Collaborate with cross-functional teams to ensure customer success, drive retention, and support long-term growth.

Requirements

• Location: Applicants from the United States, UK, and Ireland will be considered.
• Education: Bachelor’s degree required; advanced degree is a plus.
• Experience: 5-7 years of experience in Customer Success or B2B Sales roles, ideally working with complex, technical products.
• Proven success in upselling to SMB or Mid-Market clients.
• Demonstrated ability to thrive in an early-stage startup environment with minimal direction, balancing speed with high-quality output.
• Strong familiarity with CRM tools (Salesforce experience preferred).
• Highly self-motivated, with strong organizational, time management, and prioritization skills.
• A proven ability to quickly learn new tools and adapt to new challenges, combined with a growth mindset.
• Excellent written and verbal communication skills with the ability to engage and influence stakeholders at all levels.
• A competitive, results-driven attitude, paired with a collaborative, team-oriented approach.
• Positive, enthusiastic attitude, with a passion for education and the future of learning.

Benefits

• Annual Compensation: US$60,000 to US$90,000 base (plus uncapped Performance Incentives)
• Flexible PTO and working hours
• Work from Home
• Laptop