Strategic Account Manager (Austin, TX)

JOB SUMMARY: 

The Strategic Account Manager (SAM) will be responsible for prospecting, developing and closing sales opportunities. This position will be responsible for selling technology solutions in core competencies of storage, security, virtualization, backup, networking, innovation, cloud and data intelligence services. This position will have a strong understanding of how technology enables businesses to develop strategies and meet objectives. The Strategic Account Manager will be involved in the entire sales cycle, including leading meetings to discuss key business and technology issues, assess clients' needs and identify the products/solutions that best meet those needs.  

SUMMARY OF ESSENTIAL JOB FUNCTIONS: 

• Drive business line revenue within assigned territory and accounts; discover, prospect and qualify new opportunities as well as cross-sell and up-sell opportunities within existing customer base. 

• Responsible for supervising and ensuring optimal client satisfaction throughout the entire lifecycle of the engagement by providing the “Total Customer Experience”. 

• Represent Trace3 to the customer in all sales-related matters and understand the customer’s business, product requirements, and industry challenges. 

• Lead the proposed solution including transitioning the build and implementation to the delivery team, and remain engaged with the client while becoming a “thought leader” for the next opportunity. 

• Build and maintain in-depth knowledge of Trace3’s products, services, partners, and markets. 

• Direct complex sales cycles—including account mapping, development of high-level relationships, account strategies, and business cases. 

• Communicate Trace3’s value proposition to varying technical and non-technical clients, including executive ''C'' level management, VP, and Director levels, and end-users. 

• Establish strong and lasting relationships with key stakeholders and decision makers in client organizations. 

• Work closely with the client to understand and manage their expectations while simultaneously working closely with the Trace3 Team to ensure delivery. 

REQUIRED QUALIFICATIONS: 

• Bachelor’s degree from an accredited university preferred. 

• Minimum of seven years of relevant sales experience within technology environment. 

• Excellent understanding of business environments and challenges of IT operations in an enterprise level corporation. 

• Strong understanding of how clients use technology to meet business objectives. 

• Strong financial and business acumen with understanding of a multi-faceted business operation. 

• Excellent oral, written communication and presentation skills with an ability to present technical issues, training sessions, and demos to C-Level Executives and non-technical audience. 

• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment. 

• Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver.  

• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment. 

• Motivated self-starter who loves to solve challenging problems and feels comfortable working directly with customers.