Stores Account manager

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at a reduced price of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 107+ million users in 19 countries have already saved more than 388 million meals from going to waste - avoiding more than 1 Million tonnes of CO2e! 

As our new Stores Account manager, reporting to the Team Lead Distri in France, you will be the main contact for the stores of your scope and work closely with them improving their food waste data. You will focus on partner relationships, retention and data analysis to inspire stores towards a more sustainable behaviour to help us grow our mission 🚀.

Your role

• You will manage your Key Partners and work to maximise their engagement with Too Good To Go and embrace the fight against food waste. You will spend most of the time talking with partners through phone, email, and directly on the field when relevant (1 day/month), building strong relationships with them, understanding their priorities and needs, and proactively identifying opportunities for a more productive partnership.
• You will be responsible for your KPIs and track them closely in order to set up proactive processes to ensure our partners have a high retention rate.
• You will offer a great customer experience while optimising the amount of meals saved. You are our best ambassador by embodying the philosophy and tone of voice of our brand ✨
• You will develop in-depth knowledge of the store journey of your segment and make recommandations .
• You will analyse data, generate reports and provide recommendations on how to improve our KPIs. You conduct data analysis of store performance and suggest ways to make improvements, using data analysis to identify churn risks and supply opportunities, creating plans to implement these and actioning them.

Requirements

• Experience in Account Management or Business Development, with a focus on retail accounts such as supermarkets, convenience stores, grocery stores or discount food stores.
• Outstanding communication skills with excellent commercial acumen and who is able to build long-term relationships with stakeholders.
• Data-driven and able to gain insights from data and present it to stores for upselling and making recommendations.
• You have the ability to work cross-functionally to develop strategies to grow Key Account stores.
• You are energised by the perpetually changing environment that characterises a scale-up.
• You are a self-starter who is efficient and able to manage your own workload, but also get energy from working together in a team and actively contributing to team meetings and targets.
• You have a true passion for sustainability and fighting food waste - you understand the urgency of action for the planet.

Our values

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer 

• A rare opportunity to work in a social impact company (and certified B Corporation) where you can see real and tangible impact in your role
• Working alongside an international community of users, partners and 1,300+ colleagues across 19 countries that are on the same important mission
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care
• Remote policy: 3 days a week + 1 week per quarter
• The option to dedicate up to 4 working days to charitable organizations (e.g., Restos du Cœur, Banques Alimentaires, etc.).

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English or French
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.

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