SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear.
We set new standards with our game-changing product and are a driving force within pop-culture.
We’re looking for a multiple supervisors for our flagship 5th Avenue store to help the team grow, succeed, and deliver an amazing customer experience.
Reporting to the Assistant Store Leader, you’ll be hands-on with the team every day, giving direct support and feedback to help them hit their goals and improve their performance. You’ll be a key player in building a motivated, high-performing team that’s excited to work together and serve our customers.
Your Day to Day:
· Give daily feedback to help team members meet their goals and provide great service to customers.
· Observe areas where team members can improve and provide feedback to help them grow.
· Lead by example—show the team what great customer service looks like and set the standard for performance.
· Utilize sales reporting and systems to identify and track employee performance.
· Help lead team meetings and training sessions to improve customer service and sales skills.
· Support new hires during onboarding, making sure they know what’s expected and how to succeed from day one!
· Address performance issues right away, offering guidance and support to help ensure team members consistently deliver expectations of the customer experience.
· Work with the store leadership team to identify team members who need additional support, training, or coaching.
· Create a positive work environment where the team feels supported, motivated, and excited to come to work.
· Ensure cash management procedures are in place. A key holder of the store.
We’d Love to Hear from You If You Have:
· Experience in a supervisory or coaching role in retail, with a focus on helping team members improve and develop their sales driving and customer service skills.
· A passion for helping others succeed, with the ability to give simple, clear feedback in a positive way.
· Great communication skills and a natural ability to connect with people and provide support in the moment.
· A strong work ethic, setting a good example for others by providing exceptional customer service.
· Solid organizational skills and the ability to juggle coaching duties with other tasks in a busy retail environment.
· A team player who can work well with others to ensure everyone’s meeting expectations.
· Flexibility to work evenings, weekends, and holidays based on store needs.
What is expected of you:
· Must bend, reach, and stretch for product, as well as lift, carry and move at least 40 pounds.
· Have a minimum of 40 hours of availability per week that supports the needs of the business, including: nights, weekends, and holidays as well as overtime where applicable.
· Must regularly stand and move around all areas of the store and be accessible to customers.
Does not want to be an influencer
SKIMS is committed to continuously creating an inclusive environment for all employees and candidates, reflective of the rich diversity of the communities we serve. Equitable workplaces foster innovation and excellence, and in our commitment to culture of belonging qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
