MACE Shanagolden is looking for a full-time Store Supervisor to join their busy forecourt and convenience store.
40 mins from Limerick City. Previous experience in a a similar role is desirable.
Supervisory
- Ensure high quality and consistent customer service is provided at all times
- To delegate and communicate effectively with the sales team
- To supervise the effective induction and training of employees
- Provide training as appropriate
- Assist the store manager in the effective management of sales team performance
Customer Care
- To ensure customers receive high quality and consistent service at all times
- To deal with and rectify customer complaints in an effective and pleasant manner
- To pro actively take necessary action in store improvements following customer complaints
Operations
- Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
- Maximise sales and margin while minimising waste
- Ensure housekeeping in the store is maintained at an optimum level
- Co-ordinate in-store sales and promotions
- To communicate with store team regarding in store sales and promotions
- To ensure the appropriate cash register and cash handling policy is adhered to
- To ensure shelf edged labels are updated on a weekly basis
- To react to local market trends and competition in an appropriate manner
Stock Management
- Ordering of stock
- To assist the manager in preparations for stock take and supervise where appropriate
- To assist the manager in minimising stock loss through wastage, damages and pilferage
- Ensure food management and waste systems are adhered to by deli sales team
- Check stock to ensure adequate stock is available for customers’ needs
- Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock
Legislation & Security
- To ensure secure opening and closing procedures with the store manager
- Consumer Legislation
- To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
- Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly
General
- To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
- To achieve targets as agreed with store manager
- Escalate issues to store manager as appropriate
- To communicate with the store manager on an ongoing basis
- To undertake other additional duties as may be assigned by the store manager
