Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About the team
Careem Grocery is on a mission to reinvent the way people shop for their daily essentials. As an exciting new vertical within Careem (a startup within a startup), we’re in the early stages of building our product and have plenty of interesting and fundamental challenges to solve to achieve our ambitious growth goals in this booming space.
About the Role
The Dark Store Operations Lead will oversee the daily operations of a cluster of dark stores, focusing on workforce management, process improvement, and process adherence. The ideal candidate will have 3 to 4 years of experience in a similar role and possess strong leadership, organizational, and problem-solving skills
What you’ll do
Workforce Management:
Supervise and manage the on-ground workforce, including hiring, training, scheduling, and performance evaluation.Ensure staff adherence to company policies, safety guidelines, and operational standards.Foster a positive work environment and address employee concerns promptly.
Process Improvement:
Identify areas for operational improvement and implement best practices to enhance efficiency and productivity.Monitor key performance indicators (KPIs) and develop strategies to meet and exceed targets.Collaborate with cross-functional teams to streamline processes and integrate new technologies.
Process Adherence:
Ensure strict adherence to established processes and protocols to maintain consistency and quality in operations.Conduct regular audits and inspections to ensure compliance with health and safety regulations.Develop and update standard operating procedures (SOPs) as needed.
Inventory Management:
Oversee inventory levels, order accuracy, and stock replenishment to prevent shortages or overstock situations.Implement effective inventory control measures and conduct regular stock audits.Coordinate with suppliers and vendors to ensure timely and accurate deliveries.
Order Fulfillment:
Manage the order picking, packing, and dispatch processes to ensure timely and accurate delivery to customers.Address and resolve any order discrepancies or customer complaints in a timely manner.Optimize order fulfillment workflows to improve speed and accuracy.
What you’ll need
Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field.3 to 4 years of experience in operations management, preferably in a dark store or warehouse setting.Proven track record of managing and leading a team in a fast-paced environment.Strong analytical and problem-solving skills, with a focus on continuous improvement.Excellent communication and interpersonal skills.Proficiency in inventory management systems and software.Ability to work flexible hours, including evenings and weekends if required
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
