Are you ready to lead in the fast-evolving world of fintech? We’re seeking an energetic and motivated Store Manager to oversee our Umtata location.
Our store spans 74m2 and as the Store Manager your primary responsibility will be to effectively manage its day-to-day operations.
Eager to make a difference and thrive in an industry that’s transforming the future? Take the leap today and let’s lead the change together.
So, what will you do?
- You will be responsible for managing the iKhokha Store.
- Driving sales, activation ratio’s, implement and manage in-branch marketing activities, assist in staff route planning for outbound activities, create revenue-generating opportunities in line with iKhokha goals.
- You’ll also create revenue-generating opportunities aligned with iKhokha's goals and take responsibility for the branch’s P&L.
- As a people manager, you'll oversee 5 branch staff, ensuring they are supported and developed.
- Represent and uphold the iKhokha brand and culture within the iKhokha branch while actively evangelising iKhokha within the local community.
In addition to the above, you will:
- Accountable for the performance of the iKhokha Head Office store
- Responsible for store P&L’s.
- Sales.
- Customer service.
- Responsible for maintaining relationships linked to stores
- Interview, recruit, and train new staff.
- Implement Performance management processes to ensure that new staff thrive and targets are met
- First level HR and IR skills
- Monitor productivity of staff daily as per company requirement
- Responsible for in-store stock management.
- Weekly stock takes and cycle counting.
- Maintain asset register of instore equipment.
- Maintain asset register of all branding materials
- Basic understanding of POS systems for stock management
- Report back to internal stakeholders weekly/monthly on store performance.
- Share ad hoc survey results with necessary internal stakeholders.
- Feedback on general in-store activity.
- Report in required market insights within the designated area
- National Senior Certificate
- Undergraduate Degree (Advantageous)
Deal Breakers:
- Informal market retail experience with a strong focus on growth.
- 3+ years of experience in a similar role.
- Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
- Experience in retail operations.
- Understanding of informal markets and in-branch retail dynamics.
- Strong commercial skills and business acumen, with the ability to execute against sales, marketing and customer service targets.
Additional Requirements:
- Strong communication skills with the ability to speak both English– isiXhosa
- Basic understanding of key stakeholders within the designated Store Location
- Sales Management against designated target
- Exposure to key stakeholders within the designated territory in which the store is based
- Valid driver’s license and own transport.
- Clear criminal and fraud record.
Perks of joining the Tribe?
- Work in a high-growth company with tangible results you're accountable for.
- Enjoy hybrid, remote, and in-office work models.
- Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
- Visionary leadership.
- Seize the opportunity for study leave.
- Access to on-demand learning at your fingertips.
- Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.
