Browns Fashion was acquired by Farfetch in 2015. Born in London, Browns started in 1970, with an iconic boutique and today it's the one-stop shop for the best luxury fashion including established designers and emerging talent. Browns operates in the flagship Browns Brook Street and online on brownsfashion.com.
OPERATIONS
We're passionate about operational excellence, acting with our customers always in our heart.
From Payments and Fraud, to Delivery and Customer Care Services, we're creating seamless and luxury experiences for our customers all around the world.
THE ROLE
Our stockroom team work collaboratively and seamlessly to fulfil the customer experience from start to finish, going above and beyond for both our stores and customers, bringing our customer journey to life and supporting Browns on our mission to be the coolest multi-channel boutique in the world
In this role you will be responsible for the fulfilment of all online orders for the Retails Stores. Other responsibilities will be to complete 'Same Day' and 'Click and Collect' online orders, as well as to help manage and control the stock integrity in the stockroom by housekeeping and providing support to the Stockroom Manager on a daily basis.
WHAT YOU'LL DO
- Supporting the stockroom with communication with the Sales Associates to locate, pick and run items requested accurately and efficiently, always ensuring the customer journey is seamless
- Return stock from shop floor to the stockroom and store according to correct process
- Work with Investigations Team to ensure all items unable to be located are investigated within a 24 hour time frame
- Oversee all quality control for orders
- Work with stockroom team and Browns distribution centre to control the stock integrity
- Liaise with the Stockroom Manager in order to create action plans to avoid stock loss
- Perform cycle counts and regular stock checks
- Going above and beyond for the customer
- Support the Stockroom Team in the delivery of administrative work related to Stockroom
- Working with the Web Operations team to pick all online orders within SLA's
- Packing all items under the guidelines to despatch to the Distribution Centre
WHO YOU ARE
- Team work is key, this is all about supporting your team and building the best relationships across the boutique
- Administrative/data entry experience in a fashion retail environment
- Experience in stockroom retail preferred
- Proficiency in Microsoft Word and Excel essential
- Accuracy and attention to detail is essential
- Able to communicate clearly in written and oral form
- Able to problem solve and multitask
REWARDS & BENEFITS
- Employee Pension Scheme
- Flexible Benefits Program
- Health Insurance & Critical Illness cover
Stock Assistant position is based in Browns flagship boutique located Brook Street, Mayfair.
