Maviance PLC is a fast-growing digital financial service provider and technology consulting company. Maviance PLC is part of the Maviance Group which consists of daughter companies in Germany, France and the UK. Maviance Group is specialized in delivering customized solutions and value-added services as well as industry specific web and mobile solutions for telecom, utilities and financial institutions, businesses, and governments, with a key focus in emerging economies.
Maviance PLC is a digital financial services provider that develops, operates, and grows a technological platform that focuses on increasing and facilitating access to digital financial services (including bill & payment aggregation, retail payments, agent banking, corporate & bulk payments) to people, companies, and government entities of all income level across Cameroon.
Maviance PLC is engaging in its expansion phase in Cameroon and within the CEMAC (Central African) region with the goal of establishing the company as the #1 leading player in the Fintech and Digital Financial space.
We are looking for a detail-oriented Incident Analyst Intern to join our dynamic team and contribute to enhancing our incident management processes.
The Ideal candidate would be energetic, creative, persistent, resilient with a passion for tackling problems and positioning our brand as a thought leader in the B2B space. Application closes by October 21, 2024.
Requirements
Role: Incident Analyst Intern
Reports to: Incident Manager
Location: Douala, Cameroon
Working hours; Weekly 08am - 05pm
Responsibilities
- Assist in tracking, managing, and resolving service incidents.
- Monitor real-time system performance using monitoring tools.
- Help prioritize incidents based on severity and business impact.
- Create and maintain incident logs, reports, and documentation.
- Collaborate with the support and technical teams to address service issues.
- Contribute to post-incident reviews and root cause analysis.
- Basic understanding of IT service management (Event, Incident and problem management).
- Excellent communication and teamwork abilities.
Analytical Skills:
- Problem-solving: Ability to identify the root cause of incidents and develop effective solutions.
- Critical thinking: Capacity to analyze complex information and make informed decisions.
- Attention to detail: Meticulousness in examining logs, network traffic, and other evidence.
Communication Skills:
- Verbal and written communication: Ability to communicate technical information clearly and concisely to both technical and non-technical audiences.
- Collaboration: Ability to work effectively with other team members, including security engineers, network administrators, and IT managers.
- Reporting: Skill in creating detailed incident reports and communicating findings to stakeholders.
Motivation:
- Curiosity: A strong desire to learn about IT Service Management and Best Practice in the fintech industry.
- Passion for helping others: A genuine desire to assist customers and make a positive impact.
- Resilience: The ability to remain calm and focused under pressure, especially during incidents.
- Proactive approach: A tendency to anticipate and prevent incidents, rather than simply reacting to them.
Language and Personal skills
- Entrepreneurial spirit and fast-growing mindset
- Resilience
- Creative and Reliabiliity
- Communication and presentation skills
- Excellent command of English and French Language: Reading, Writing, Speaking
Benefits
- Fast paced and dynamic environment, where you can make an impact.
- Opportunity to work with leading technologies.
- Growing global organization with a highly entrepreneurial spirit
- Morning Team Breakfast
