Mountain View, United States

Lab Summary:

Samsung Design Innovation Center is one of the leading overseas design studios in Samsung, located in San Francisco, CA. Our mission is to understand people and lifestyles to deliver meaningful experiences, through beautiful yet functional design, enabled by innovative cutting-edge technologies.

The studio is working on various advanced product experiences which can envision and shape the future of Samsung Business, working with various different internal teams through experience driven approach. Our work appears on smartphones, tablets, computers, televisions, wearables, and other devices we can’t describe yet. See some of our work at http://design.samsung.com/global/contents/sdic/

We are looking for talented designers and creative technologists to join our group and bring new energy to our process. You should be ready to help at all stages of product design, from identifying unmet and latent needs, discovering new design opportunities, designing new product concepts to applying technology creatively to solve real user problems and create radically new experiences that re-imagine the way we interact with products.

Position Summary:

The UX Design Researcher takes a human-centric approach to uncover new behavioral shifts and values to guide future products and experience opportunities for Samsung.  You will be able to identify users unmet needs via conducting various types of user research activities and understand how people use products, systems, or services to help guide the design of desired user experiences.  You will continuously refine your research methodologies in order to provide a fresh perspective. 

We are interested in passionate and self-motivated individuals who are comfortable in a highly fluid environment. You will bring drive, smarts, and curiosity; we will provide the environment for you to thrive and grow.

User research and heuristic evaluation of existing products
Strong demonstrable experience in User Experience Design/ Design Research/ Product Design
User-centric, research driven mindset for design and discovery
Ability to think and act strategically and proactively
Dedicated and strong attention to detail
Strong time management skills

Position Responsibilities:

Research planning: Be able to create quantitative and qualitative research plans, with clear rationale for the overall research protocol (recruitment criteria, data collection methods and metrics, stimulus, etc) and grounded with an initial set of hypothesis
Research execution: Be able to conduct and lead live interviews to extract in depth insights
Research synthesis: Be able to develop tangible insights that satisfy key stakeholder expectations. Be able to develop short video clips to capture sentiment and key insights from the user interviews
Research presentation: Be able to create a compelling presentation and report of the research findings. Be comfortable pitching and communicating the research insights to stakeholders
Be comfortable leveraging the latest AI tools at all phases of the research process
Travel International and Domestic and work overtime when needed

 Required Skills:

Bachelor’s Degree, Master’s Preferred in design research field or equivalent practical experience and training
5+ years in user experience research. Previous design agency experience preferred
Advanced understanding of design-centered research processes and methodologies for identifying and solving problems
Ability to conduct and lead User Research to identify users and generate synthetic insights
Strong understanding of design thinking, design principles, and experience design methodologies and their applications
Time management skills, attention to detail, and ability to think and act strategically and proactively
Be clear, concise, have transparent communication style, willing to take action, and open to starting a project, idea, concept from scratch

Our total rewards programs are designed to motivate and engage exceptional talent. The base pay range for roles at this level is listed below, but may be higher or lower in other states due to geographic differentials in the labor market. Within the base pay range, individual rates depend on a number of factors—including the role’s function and location as well as the individual’s knowledge, skills, experience, education and training. This is part of our comprehensive compensation package with annual bonus eligibility and generous benefits to help you live life well.

Base Pay Range

$170,700—$234,400 USD

Additional Information

Be careful not to disclose information related to the trade secrets of your previous or current employer(s)

Essential Job Functions

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, and frequently operate standard office equipment, such as telephones and computers.

Samsung Research America is committed to complying with all Federal, State and local laws related to the employment of qualified individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the recruiter or email [email protected].

Affirmative Action / Equal Opportunity

Samsung Research America is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran.

For more information regarding protection from discrimination under Federal law for applicants and employees, please refer to the links below.

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Samsung Research America is hiring a

Staff, UX Design Researcher