Staff Technical Writer

The Basics: 

As a Staff Technical Writer at Tanium, you will work closely with engineers, product managers, and Technical Account Managers (TAMs) in an Agile environment to develop documentation and support information to accompany our platform and products. Writers are responsible for developing consumable, accurate, and timely documentation from which Tanium’s prospects and customers derive real value. Writers should possess the technical aptitude needed to understand our customers’ environments and the value that Tanium products provide.

What you will do: 

• Plan and write security software installation, user, and admin guides 
• Collaborate with cross- functional teams to brainstorm, write, and review technical support content, including troubleshooting tips, FAQs, integrations, release notes, and cross-product tutorials 
• Edit content written by multiple contributors 
• Collaborate with user experience team on design of product and UI text 
• Participate in development of and recommendations for documentation style standards, information architecture, tools, and best practices
• Lead cross-functional teams and other technical writers to successfully complete documentation-related projects
• Help delegate responsibility across documentation work
• Support other team members by helping remove blockers and escalating issues to management 

We are looking for someone with: 

Education 

• Bachelor’s degree in Computer Science, Engineering, Technical Communications, or English 

Experience

• 8+ years experience in software documentation 
• Writing for a system administrator audience 
• Experience documenting for both Windows and Linux environments 
• Understanding of information architecture principles and content organization
• Experience with XML, HTML, topic based/structured authoring, and single sourcing
• 2+ years experience in help desk/technical support a plus
• Knowledge of DITA a plus
• Experience with Madcap Flare a plus
• Experience with IT security software/products a plus
• Self-starter with ability to learn software applications with little direction 
• Technically astute and able to understand large enterprise IT concepts 
• Interest in solving complex IT problems 
• Familiarity with general networking and database concepts 
• Broad knowledge across several technical domains with deep knowledge in one or more of the following: endpoint security, systems management, system administration, software engineering, or incident response 

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn and X. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is C$90,000 to C$275,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training and experience.

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