Staff Technical Program Manager, Trust

The Community You Will Join:

Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven TPM to the team. A person in this role will partner with our Trust organization on their trust enforcement systems. This is an ecosystem of services to enable detection and mitigation of fraud and policy violations at scale. 

The Difference You Will Make:

In addition to helping their team deliver predictable, consistent program execution, this leader should have a strong sense of ownership and ability to think and work strategically with a variety of stakeholders.

A Typical Day: 

• Develop program scope and objectives, collaborate with all relevant stakeholders, ensure technical feasibility and drive projects end-to-end
• Aligning on staffing, priorities and technical dependencies within Trust and cross-functional teams like Payments, Trust Ops and others, both in terms of quarterly/ half-yearly/bi-annual release planning, and managing ongoing risk escalation/ mitigation which could impact the success of the programs.
• Manage Technical Design diligence process for large programs aligning design backlog w/ project plan, scheduling reviews and pre-reviews, engaging the right stakeholders across teams, and managing meeting quality and efficiency.
• Manage effective communications to leadership and across teams on key decisions, status, and risks to ensure accountability and timeline management.
• Understand best practices, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity.
• Provide visibility into key performance indicators so leaders are aware of risks and opportunities.
• In this role, you will be expected to work independently with stakeholders and cross-functional leadership with little supervision from management.

Your Expertise:

• BA/BS degree. 10+ years of experience in software development industry with at least 7 years as a TPM.
• Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.
• Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.
• Detail-oriented and able to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.
• Experience working in a highly cross-functional environment where communication with multiple groups is imperative.
• Ability to ramp up quickly and learn new technologies with minimal lag time.
• Excellent written and oral business communication and people skills, with the ability to influence stakeholders.
• Exhibit knowledge of Asana, Jira, Airtable or other equivalent task management tooling.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.