Team Description: NowX, ServiceNow's future product incubation team, is our organic growth engine. The team is responsible for identifying strategic new market opportunities, designing, and prototyping new product solutions closely with customer design partners and internal business unit stakeholders, and eventually bringing the product to the market. NowX operates lean and fast, with the goal of bringing two new products to market per year.
Role Description: We are seeking a talented and experienced Staff Technical Program Manager to drive innovative, 0 to 1 product development initiatives for the NowX organization. As the NowX Staff Technical Program Manager, you will be instrumental in delivering some of the most innovative and cutting-edge technologies to market.
What you get to do in this role:
- Work side-by side with product, design, engineering and customer teams on high-visibility, innovative product initiatives and drive them from original concept through final implementation.
- Operate with a high degree of autonomy to ensure teams execute against product initiative goals and objectives. Develop and maintain strong customer relationships, ensuring their needs and expectations are met and exceeded.
- Identify problems others missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward.
- Provide a proactive, strategic perspective on improvements to the incubation playbook and internal tooling.
- Help manage risks and dependencies and escalate impediments to meet program objectives.
- Provide transparent and forthright communications with all areas affected by your programs; Simplify complex issues into a crisp, actionable status to a variety of audiences.
Preferred Qualifications:
- 8+ years of program management experience in mid/large size companies. Experience also working in a start-up company is a plus.
- Experience in customer-facing roles, particularly within the tech industry.
- Ability to adapt quickly and make decisions effectively, particularly in uncertain or rapidly changing environments.
- PMI-ACP or PMI-PMP certification
- Experience utilizing ServiceNow products to keep projects organized, track metrics, and report progress.
Basic Qualifications
- BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.
- Able to build solid, trusting relationships with executives, product management, development teams, stakeholders, cross-functional development groups and peers.
- Ability to manage complex product development initiatives – cross-team dependencies, risks, scope, timelines and communications with team members and stakeholders.
- Exceptional team building and team management skills, including interpersonal skills, conflict resolution and negotiation, consensus building, negotiation, and persuasion skills.
- Ability to work on multiple efforts at once; History of successfully managing programs with cross-functional teams in a lean, fast paced environment.
- Strong customer-focused mindset with a passion for driving customer success and engagement.
- Analytical mindset with the ability to gather and interpret data to drive decisions.
- Proactive and self-motivated, with a proven track record of taking initiative and delivering results.
- Strong working knowledge of Microsoft Office, Agile lifecycle management tools, online whiteboard and collaboration platforms, and similar applications.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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