Staff Technical Program Manager, Security and Infrastructure

The opportunity: 

Flexport’s security organization is​ looking for a passionate, results oriented Technical Program Manager to drive key cross-functional security and infrastructure programs. In this role you will manage the delivery of programs with complex Business, IT, Engineering and Infrastructure dependencies in a diverse environment with multiple stakeholders and multiple resource pools, to enable various businesses, engineering and IT functions / processes throughout the company while meeting the underlying security objectives and reducing risks.

You will:

• Lead complex security and infrastructure programs end to end and deliver outstanding results on time with high quality and customer satisfaction.
• Collaborate with stakeholders to build project plans, manage resources, resolve interdependencies, risks, and successfully navigate headwinds and roadblocks.
• Proactively remove obstacles by managing issue escalations and scope change.
• Enable data-driven status reporting capabilities that prioritize system integration and automation to aggregate and provide real-time status updates.
• Build and foster strong collaborative relationships between security, IT, engineering, and business stakeholders.
• Analyze business and technical processes to continuously improve automation and reduce toil.
• Manage project operational aspects, scope, change management, and track scheduled progress through the appropriate metrics to meet changing needs and requirements. 
• Communicate clearly, timely and effectively to stakeholders and management on the plans, status, critical issues and risks to the organization. 
• Leverage existing program tools and best practices, have a keen eye for tools or practices that can add value to the organization with efficiency. 
• Facilitate discussions, decision making, and conflict resolution.
• Partner with fellow Technical Program Managers to build trust and amplify program outcomes.

You should have:  

• Strong interpersonal and communications skills, including the ability to negotiate and resolve conflicts with empathy.
• 10+ years of results-proven program management experience in the Security and/or Infrastructure space
• A data- and metrics-driven mindset.
• Self-motivation and ability to work independently.
• Demonstrated ability to apply end-to-end thinking on complex technical dependencies.
• Track record of growth and development, including learning new technologies and applying technical knowledge to program management.
• Demonstrated ability to navigate ambiguity and extrapolate concrete requirements, alignment, and next steps.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

Nice to Have:

• Hands on experience in technical Security and/or infrastructure engineering.
• Experience with Security Governance, Risk and Compliance.
• Experience in Product Management, Architecture.

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