ServiceNow is hiring a

Staff Software Engineer

Chicago, United States
Full-Time

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

Role:

This person will work on a team of engineers who are responsible for the overall health and performance of critical platforms at ServiceNow doing proactive performance tuning and analysis.

What you get to do in this role:

  • Architectural Guidance: Define and provide guidance to project teams on architectural principles, standards, and best practices. 
  • Collaboration: Facilitate cross-functional collaboration among development teams, stakeholders, and business units to deliver integrated and cohesive solutions. 
  • Innovation and Research: Foster a culture of continuous learning and exploration to stay ahead in technological advancements and emerging trends. 
  • Innovation Showcase: Showcase architectural innovations and success stories to inspire and educate the organization on effective architectural practices and solutions. 

To be successful in this role you have:

  • 6+ years of experience with Java, JavaScript or a similar OO language
  • Experience with J2EE application servers (Tomcat, WebLogic, WebSphere, etc.)
  • Development experience in JavaScript or Java (client/server-side)
  • Knowledge of relational databases (Oracle, MySQL, SQL Server)
  • Familiarity with dynamic HTML components (AJAX, JavaScript, DOM, CSS, XML, HTML)
  • Understanding of SQL performance, tuning, and Explain Plans for complex queries
  • Experience with scripting languages (JavaScript, Python, Perl, Unix/Windows Shell)
  • Ability to write/debug Object-Oriented code (Java preferred)
  • Knowledge of Java JDKs and memory management, including heap dump analysis
  • Great communication and presentation skills
  • ServiceNow architecture experience is a plus
  • Basic understanding of ITSM, ITIL, and CMDB is a plus
  • Experience in web application platform performance management is a plus

#DTjobs

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $142,700 - $249,800 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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