Staff Software Engineer - AI/ML

ServiceNow is the world’s most innovative company, ranked #1 by Forbes. (https://www.forbes.com/innovative-companies/list/?linkId=52304714). We are changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

Join the Platform UX team and work with a talented group of developers building out next generation technologies in the ServiceNow cloud platform. Be responsible for the platform innovation, architecture and features, and that make ServiceNow a powerful platform used by many Fortune 500 companies.

You will have the opportunity to work on exciting technologies:  Mobile & Web conversational UIs and large-scale servers for platform products such as Virtual Agent, Live Agent Connect, Intelligent Work Routing & Assignment, Visual Task Boards powered by Chat bots, Machine Learning, and Natural Language Processing (NLU\NLG).

What we are looking for:

You are an experienced engineer that is passionate about

• building great user experiences
• or building enterprise grade systems for messaging
• or full-stack (both)

Passionate about new technologies, and ready to push the boundaries of what is achievable. Enthusiastic about working in the latest technologies and/or passionate about developing large scale server-side technologies for collaboration platforms supporting rich conversational experiences blended with Artificial Intelligence.

You are looking for challenges and opportunities.  You have the ability and desire to bring new ideas. You are a team player and will work with other experienced co-workers to help us evolve the technology stack to build modern and awesome conversational experience for our customers. You must possess a solid understanding of building amazing, performant and scalable user interfaces/servers with large scale data, an obsession with design aesthetics, and engineering excellence.

What you get to do in this role:

• Build highly interactive applications that can scale with application complexity
• Create tools, libraries, and frameworks for other developers to build upon
• Apply new technology and innovation to improve platform functionality
• Write high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Collaborate with product owners to understand requirements and own the code from design to delivery.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Mentor colleagues and promote knowledge-sharing.

In order to be successful in this role, we need someone who has:

• Bachelor’s/Master's degree in Computer Science or a related discipline with 8+ years of software industry experience for bachelors and 6+ years for masters.
• Significant experience designing and implementing highly interactive and high-volume applications
• Expertise in backend technologies
  • Java, Junit, REST, AJAX, JSON, HTML, CSS and associated frameworks
  • JVM performance testing, optimization and garbage collection
  • Relational databases, SQL and frameworks like Spring, Hibernate   and frontend technologies
• • Solid JavaScript experience with React, AngularJS, Cycle.js, Vue, or other frontend frameworks
  • Competent in aspects of design, usability, cross-browser compatibility and accessibility
• Experience in ML/Natural Language systems and Large Language Models, including their applications in conversational AI and natural language processing.
• Strong written and verbal communication

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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