We are excited to announce a new opportunity within our Back-end Services Foundations team at Jane App. As our team, group, and company have grown, so has our commitment to enhancing our internal platform for launching services and applications. In 2024, we have increased our focus on this initiative, working alongside other platform teams to build and support this new internal platform. While we continue to manage our historical monolith stack, we are looking for strong leadership to help us strategize more effectively, explore new technical possibilities, and support the growth and development of our team and processes. If you're passionate about driving innovation and fostering a collaborative environment, we invite you to join us on this exciting journey.
Like with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Jane’s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Jane’s success. On top of that, 98% of our team felt that their Manager cares about them as human beings and that they are supported when needing to arrange time off from work. We’d never claim to be perfect, but we’re working hard to listen to our people and improve each day. We really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our
values also provide some insights into Jane and hopefully, you’ll have a better idea if this might be the kind of company you want to be part of.
Before we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing, along with an evolving library of features. You can see more of them
here. Although we’ve grown, still to this day, we’re rooted in solving clinics’ problems and making sure we don’t lose sight of Jane’s vision.
We have remained profitable for the past seven years, we’re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack.
We’re not a clock-in clock-out system-type environment. With that being said, we’re not going to paint the picture of a perfect environment either. We’re a company that’s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we don’t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving. With all that to say, if you’re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.
The Impact You Could Have
- Lead the technical direction of the team, collaborating with co-leaders to manage the team roadmap and ensure thorough planning, testing, and implementation of projects.
- Mentor and guide the team using your expertise in engineering and operationalizing solutions, fostering a culture of curiosity and strategic thinking.
- Collaborate with other development teams to enhance their efficiency within our original and new platform offerings.
- Propose and implement technical strategies to improve complex systems, ensuring alignment and driving successful execution by the team.
- Develop and promote engineering best practices and policies across various platforms, programming languages, and applications, supporting a culture of collaboration and growth.
The Experience We Feel We Need
- You have multiple experiences doing deep refactors of foundational sub-systems inside complex monolithic applications (ideally Rails) in which a dozen other teams are actively working.
- You possess a deep understanding of, and experience supporting, containerized infrastructures and cloud deployments.
- You have a proven track record of rallying, inspiring, and organizing others to take action, both within your team and across teams.
Essential Qualities:
- You have deep technical curiosity, with a demonstrated ability to build a comprehensive understanding of very complex systems with many dependencies, and plan and perform necessary surgery on them.
- You have a platform-as-a-service mindset, caring greatly about security, scalability, and user experience from a platform point of view.
- You understand the value of processes that support the quality and efficiency aims of the team and department, communicate that value to others, and lead the evolution of those processes.
- You have a growth mindset and a continuous improvement mindset.
- You tend to support but also critically challenge ideas and initiatives in a collaborative and professional way.
- You are familiar with the post-startup landscape, ideally having experienced what it takes to go from supporting 50+ developers to 200+.
- You take a thorough approach to technical designs, technical conversations, and processes, yet balance it with enough pragmatism to move forward at a reasonable pace.
Compensation Expectations for the Role
Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $154,400 and maximum annual salary of $241,300. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a starting salary of $183,400.
It's also possible to join Jane at a salary above or below this, which would mean a salary below $183,400 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $183,400 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.
Paying clearly is one of our compensation fundamentals to help folks build trust in the compensation process at Jane. To better understand Jane’s compensation fundamentals and how this range is determined, click on this link here for a short video walkthrough of how it all works! We also welcome you to ask as many questions as you’d like about compensation throughout the interview process to ensure you feel confident and build trust through the process.
More information on our benefits can be found here!
At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.
We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.
We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.
