About the Role
The Resident Technology Services team offers premium, long-term professional services to HashiCorp customers. The team's purpose is to align with the biggest technical transformation initiatives of HashiCorp customers, working as part of the customer technology team from start to finish.
The team is comprised of highly skilled architects and engineers who have played critical roles in technical transformation in other enterprises, either from an individual contributor or technical leadership perspective, and have seen firsthand what success looks like.
In this role, you can expect to:
- Collaborate with the Resident Solutions Architect (RSA) on the design and execution plans regarding implementation and associated integrations of the HashiCorp tool(s) defined in the scope of the engagement.
- Execute on the technical customer solution plan designed by the Resident Solutions Architect (RSA) assigned to the customer account.
- Design, implementation, and management of HashiCorp enterprise solutions.
- Assist in the design and configuration of third-party integrations with HashiCorp enterprise solutions.
- Creation of support documentation, automation, runbooks, and similar collateral associated with HashiCorp enterprise solutions.
- Assist in the application or execution of software patches and upgrades to HashiCorp enterprise solutions in non-production environments.
- Consult with various application, platform, and operations teams on how to integrate their tools, applications, and services with HashiCorp tools.
- Execute specific tasks throughout our customers’ cloud transformation journey as it relates to the HashiCorp product suite.
- Build automation for the deployment, management, and operation of one or more of our HashiCorp solutions.
- Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.
- Articulate and redefine the cloud consumption model in relation to the HashiCorp Tao of workflows.
- Directly impact developer velocity whilst satisfying the objectives of governance, risk & controls.
- Be cognizant of, and effectively communicate, the business value of the HashiCorp product suite to customers.
- Articulate the technical functionality of HashiCorp products and additional 3rd party integrations to practitioners, product owners, and managers.
- Educate and advise customer users on how HashiCorp tools can enable and even simplify the adoption of the Cloud Operating Model as part of their cloud transformation journey.
- Educate individual contributors on best practices regarding system administration, service administration, automation, and observability.
- Be subject to additional background checks and screening performed by the customer.
You may be a good fit for our team if you have:
- 9+ years of experience designing and implementing technical systems and services.
- Deep understanding of DevOps processes and automation.
- Deep technical expertise in cloud and on-premise infrastructure management, application deployment and practical security methodology.
- Intermediate experience with Terraform including an understanding of the deployment workflow and module development.
- Working proficiency with one or more HashiCorp Enterprise solutions.
- Experience managing Linux systems and container orchestration systems
- Experience with system/service monitoring, observability, and alerting.
- Experience managing shared, multi-tenant services. SRE experience is a plus.
- Experience with industry-standard infrastructure deployment and configuration management tools.
- Intermediate understanding of software development lifecycle including CI/CD and version control solutions.
- Familiarity with security and compliance requirements for shared services.
- A proven track record of assisting with cloud transformation at one or more organizations.
- Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.
- The ability to work well in group environments.
- The ability to work independently, executing on a provided roadmap.
- The ability to explain complex technical topics in simple terms.
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