Staff Product Manager - Strategic Product Operations

Team Description: 

The Strategic Product Operations team is the central team for Product Management Operations at ServiceNow.  We set the foundation for product management excellence across the organization by taking on work that enables Product Managers to be more effective, efficient, and empowered.  The work you will get to do on this team spans five pillars:  

1. Culture: Represent and advocate for PM experience and culture. 
2. Tools & Process: Manage PM tech stack and document best practices. 
3. Training Content Oversight: Ensure onboarding and enablement materials are relevant and aligned to ServiceNow’s ways of working. 
4. Cross-Org Product Alignment: Represent product management on any programs regarding ways product engages with other parts of the company. 
5. Data Efficiencies: Assist in triaging data across the company for product managers. 

What you get to do in this role:   

• Define standard processes and operating procedures for the broader product management organization that spans over 700 product managers. 
• Identify areas for process improvement within the product development lifecycle and implement solutions to streamline operations and increase efficiency. 
• Define and execute the roadmap for PM Tooling, ensuring it meets the needs of our customers. 
• Conduct market research and engage with internal customers to understand their needs, workflows, and pain points to inform product decisions. 
• Work across all adjacent teams within the company to assure alignment across operating rhythms and product management processes. 
• Foster a culture of innovation, collaboration, and customer-centricity.  

To be successful in this role you have:

• 8+ years of experience in product management, product operations, or a related role within the technology industry, preferably with at least 1.5 years at ServiceNow. 
• Strong understanding of product development processes and methodologies. 
• Strong prioritization skills and the discipline to focus on high impact activities.
• ServiceNow Platform experience or Product Management experience.
• Strong executive presentation skills. 
• Excellent ability to listen to customers and constituents with a wide range of needs and identify commonalities. 
• Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously. 
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making. 
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. 

For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.