What will the role entail?
Take Ownership: Own and build modules for sustained differentiation and growth. Develop
deep domain expertise and understand trends in the market. The role requires you to plan, build,
release, and measure success for an end to end modules besides also being a leader for the
team.
Be a Customer Champion: Develop a sense of empathy with our customer base to build an
understanding of various problems. The role is also a bridge between the customer and the
engineering teams to ensure focus on solving customer needs & delivering continuous value.
Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user
experiences and find the balance between solving the customer problem and shipping the right
product solution. We take pride in releasing the smallest of features while iterating and shipping
regularly.
Play as One Team: The role needs you to communicate clearly to various stakeholders of
Product development, Engineering, Marketing, Sales & Leadership teams and work together to
bring your vision to life.
Act with Urgency: Breakdown complex problems to phases to help the team make incremental
progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure
maximum customer value is achieved with the appropriate amount of work.
8+ years of working in global/cross-functional software teams in a software product company.
SaaS experience is preferred as you’d settle right in.
• 5+ years of core product management experience in building features for internet
software products.
• Being empathetic and having a strong listening ability to understand the other person -
may it be a customer or a stakeholder.
• Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI
and usability.
• Ability to communicate complex concepts/customer problems in a simple way to internal
& external stakeholders.
• A track record of making day-to-day data-driven decisions in a fast-evolving environment
while keeping an eye on the overall vision.
• Having worked in a mode of structured experimentation - measuring and iterating on
problems from time to time to achieve product goals.
These are some benefits you can expect from us in return:
Excellent compensation package including bonus
Fantastic start-up environment to learn & develop
Group contributory pension scheme & income protection
Private healthcare & travel insurance
Cycle to Work scheme & more…
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
