Team & Role
This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.
Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/
Now Platform Team
As part of the platform design team, you will design usable, scalable, best-in-class experiences that power ServiceNow's products, built on our new UI platform. We are serious about user experience. Our integrated team of designers, engineers, and product managers sweat the details and we are seeing the results. The Platform Design team is changing the way we create products—for thousands of designers and engineers inside our company and even more for our customers'.
What you get to do in this role:
This is a horizontal role working across many product teams to identify patterns and needs which are not currently served by the platform
Work closely with product management and engineering, providing design perspective to help ensure a unified and cohesive experience across the ServiceNow ecosystem that solves specific customer problems
Identify common problems and needs across multiple business units and propose new platform capabilities (such as re-usable component bundles & pages) to solve them in a scalable way. Be the “Bridge-builder across teams”
Set standards and determine best practices that other teams should follow to build the best products
Create components, page templates, interaction patterns, and inform the overall information architecture for many products across the company, built for different use cases
Create specifications and usage guidance documentation that is easy to understand and supports our community
Preferred Qualifications:
7+ years of relevant design experience.
An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data
Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision.
A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges.
Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line
Basic Qualifications:
BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
Experience participating in the complete product development lifecycle of web and/or software applications.
Experience in user experience design or industry experience (corporate, software, web or agency)
#UXD
For positions in the Bay Area, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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