● Define the design strategy and vision for the product, leveraging user
research and customer experience to deliver simple and intuitive experience
to our customers
● Translating complex workflows into simple and intuitive design solutions,
while also managing delivery and operations
● Hire and manage a team of seasoned senior and staff designers.
● Influencing product and engineering leadership to prioritize design problems
and ensure it gets into the road map.
● Communicating with technical and non-technical stakeholders at all levels
across the business
● Mentor, coach designers - Build a world class design team.
● Providing well documented, actionable feedback on the product and design to
the team
● You have 8+ years of experience and are strongly motivated to lead a
design team
● 3+ years of direct people management experience. You should have managed at least 2 appraisal cycles and multiple feedback cycles for the team.
● Experience in designing AI, SaaS or large scale Consumer products is a plus.
● Ability play the role of a team captain and at times that of a coach to help
your team accomplish results
● You have developed and practiced listening and communication skills to
accomplish goals.
● Good understanding of design and product metrics
● You’re a stickler for attention to detail and can conduct detailed design
reviews (interaction, visual design and UX copy) to ensure that this quality
percolates through every design discipline
● Solving problems at the enterprise level excites you. You are willing to learn
about a new industry, and the product and are strongly focussed on
delivering value based on the user's needs and goals.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
