Define the design strategy and vision for the product, leveraging user research and customer experience and deliver a simple and intuitive experience, hands-on.
You have extensive experience translating complex workflows into simple and intuitive design solutions.
You influence product and engineering leadership to prioritize design problems and integrate solutions into the product roadmap.
You communicate effectively with technical and non-technical stakeholders across all levels within the organization, showcasing strong storytelling skills.
You mentor and coach designers to build a world-class design team, providing well-documented, actionable feedback on product and design.
Bachelor's degree in Design, Human-Computer Interaction, or a related field.
8+ years of experience crafting enterprise and large-scale consumer SaaS products
Gen AI and conversational design experiences is a plus
Proven ability to lead teams to successful outcomes through strong leadership and collaboration skills
Skilled in facilitating cross-functional Design Thinking workshops, conducting qualitative and quantitative user research.
Good understanding of design and product metrics
Meticulous attention to details for comprehensive design reviews (interaction, visual design and UX copy)
Ability to balance diverse perspectives of stakeholders while upholding core design principles.
Passion for problem-solving, with a strong focus on delivering user-centric value through design initiatives with measurable outcomes.
About the Freshdesk Design Team
We are a forty-member team of designers interested in research, product design, visual design, and motiondesign. We love spending time with each other: from in-office lunches to remote water cooler conversations; from insightful discussions on the latest update to an app to what's been bothering us recently; from a music track that we loved to making plans for team lunches whenever we get back to the office.
We craft delightful and empathetic products for our customers. We are always on the lookout for new methods, approaches, and processes. We've comprehensive design systems and always appreciate a data-informed mindset. We enjoy collaboration and creative solutions that are in line with our principles.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
